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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

December 11, 2023

really appreciate all that Oscar did to help He was very helpful, kind and patient throughout this process Thanks Oscar. More

by MARY481
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar Bastian
Dec 13, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review, Mary! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 11, 2023

Jason Colby is my man there. He goes the extra mile to get me out in a timely manner. The whole team is thorough and a pleasure to work with. More

by CurtW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Grosulak, Mark Stibal, Jason Colby
Dec 13, 2023 -

Burnsville Toyota responded

At Burnsville Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and hope you will continue to use our dealership for your car needs. Thank you for your great review! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 11, 2023

Perfect but the salesman was insisting to use Toyota financing even I asked him many times to check other banks More

by assawiris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Coleman
Dec 13, 2023 -

Burnsville Toyota responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and I encourage you to contact me if you would like to further discuss your visit. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 10, 2023

Very flexible and communicated effectively and often. We received our car much faster than anticipated. More

by CORY.RAMAKER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Litzer, Matt Christiansen
Dec 12, 2023 -

Burnsville Toyota responded

Thank you for the kind words, Cory. We are completely committed to providing top-quality service and I am thrilled to hear that your experience reflected this dedication. I appreciate the time it took for you to give us this feedback. At Burnsville Toyota, we value our customers and we look forward to seeing you down the road. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 10, 2023

I was grateful they were able to get me in so quickly- when I made the appointment More

by VHAECHREL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Dec 12, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 09, 2023

Always a good experience. Quality service that I expect & receive. They take good care of my Tacoma. More

by MUDDINMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
xx Knutson, Dave Grosulak, Riley Flenniken
December 09, 2023

Prompt professional service. Service associates were friendly and helpful with service updates. Comfortable and clean waiting area. More

by JRBUMBLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Dec 12, 2023 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 08, 2023

We had a great experience in purchasing our first vehicle. We are happy to finally have it in our possession and Tyler did a great job assisting! More

by laurenwadzinski
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Dec 08, 2023 -

Burnsville Toyota responded

Lauren, thank you for taking the time to share your feedback regarding your experience at Burnsville Toyota, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 08, 2023

I had an appointment when I came in to get my oil changed. Even though I had an appointment it still took nearly two hours. There is no reason it should take that long. I guess an appointment does More

by WAHRENS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby, Tyler Johnston
Dec 11, 2023 -

Burnsville Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 08, 2023

My appointment was made on a day the service dept. had a holiday party. When I arrived, there was a notice at the door indicating this. I suggest appointments be scheduled for at least 15 min after More

by DC in Prior Lake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Dec 11, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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