Back

Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

Directions

By Type

1,502 Reviews of Burnsville Toyota

December 08, 2023

Again, your staff did an excellent job. Very courteous and friendly. Love the coffee and cookie while I wait. More

by SHELLEONBP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Messer
Dec 11, 2023 -

Burnsville Toyota responded

Shelle, thank you for taking the time to share your feedback. Each employee is a valued member of the Burnsville Toyota team and we all strive to provide excellent service! I look forward to seeing you again in the future. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 07, 2023

David and Eber were great to work with! Burnsville Toyota will be our first, and likely, only stop when it's time for my wife's new vehicle! More

by ERIC_PCR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eber Larios, David Smith
Dec 07, 2023 -

Burnsville Toyota responded

Eric, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Burnsville Toyota! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 07, 2023

Paid for a tire rotation only to find out they didn’t actually do the job. Had to escalate to get a refund, they offered nothing for the inconvenience. Makes you wonder what else they missed, won’t be go More

by MARLINSABOURIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Riley Flenniken
Dec 08, 2023 -

Burnsville Toyota responded

I appreciate you taking the time to share your experience with our service department. Here at Burnsville Toyota, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 07, 2023

Service department very courteous and helpful with all my concerns. I’m coming back today for new tires. See you later! More

by SHELLEONBP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Messer
Dec 08, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review, Shelle! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 07, 2023

Efficient honest service. Not cheap for one side view mirror, but what isn’t these days?! More

by HOVERMALELANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Colby, Neil Knutson
Dec 08, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Hover! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 07, 2023

I brought my car in for a repair that was under warranty. When I got therefor the appointment the part had been ordered but was not in. No one called to cancel my appointment and let me know. There was an ap More

by KARENMAY_29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Stibal
Dec 08, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback, Karen. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 06, 2023

Great customer service and fast service did not have to wait for long I will definitely recommend this service center More

by NICKMOON4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Dec 07, 2023 -

Burnsville Toyota responded

I really appreciate the kind recommendation, Nick. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 06, 2023

They do a good job everyone is very goood with customer service and timely service More

by EVGILBERTSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Dec 07, 2023 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 06, 2023

We never take her car anywhere other than Toyota In Burnsville. We’ve always had good service. More

by alkohn01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem, Jason Colby
Dec 07, 2023 -

Burnsville Toyota responded

Tank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 05, 2023

Toyota online available info on our vehicle very poor, listed very few features of the model we ordered. Service dept very fast & helpful Sales vehicle order did not list any of the actual features we o More

by suzyq54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson, Patty Coleman
Dec 07, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide this great feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

...
56
...