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Burnsville Toyota

Burnsville, MN

4.5
1,502 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,502 Reviews of Burnsville Toyota

December 02, 2023

I have had all my service done there since 2009. Oil changes seem to be very expensive. More

by rsltnelson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
Dec 05, 2023 -

Burnsville Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. If you have any questions or concerns, please feel free to reach out to me. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

December 01, 2023

The dealership was organized, welcoming and provided a pleasant environment. The staff were courteous and professional. More

by CFADAMS59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Lawler
Dec 05, 2023 -

Burnsville Toyota responded

I appreciate your marvelous feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 01, 2023

Service was on time efficient and staff were very professional. Would definitely recommend service here. More

by TODD.MCNAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Dec 05, 2023 -

Burnsville Toyota responded

I really appreciate the kind recommendation, Todd. I would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, I will see you back again as well! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 01, 2023

Scott communicated on the wait for the van. Upon delivery he was very helpful setting it up and answering all my questions. More

by ngroth
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Litzer
Dec 05, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 01, 2023

Very professional staff and nice facility. Able to schedule a timely service appointment and have the work completed in a half-day. More

by CALLAHAN555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
Dec 05, 2023 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

December 01, 2023

Great service, helpful in finding a vehicle. The dealership was clean and the staff are helpful. Great experience! More

by b.t.mueller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Kissner
Dec 05, 2023 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 30, 2023

I had a family issue whereby the work needed to be completed in the afternoon. The Tech, did nice work and discovered a nail in a different tire which needed to be replaced. Good staff top to bottom. More

by LPPUR203
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzy, Dave Grosulak
Dec 01, 2023 -

Burnsville Toyota responded

Thank you for your kind words about the team. I am glad to hear that your emergency repair was handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and I appreciate you for taking the time to leave a review. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 30, 2023

We make appointment for oil change at 11am, my daughter was at the service right before 11, it took 2 hours to get oil change done, my daughter had doctor appointment and never has thought that it will tak More

by WANNASRI13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Johnston
Dec 04, 2023 -

Burnsville Toyota responded

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 29, 2023

Amazing work, I recommend, and I will come back again. Thanks for the help I appreciate More

by FARXIYOHASHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Dec 01, 2023 -

Burnsville Toyota responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 29, 2023

Where are the cookies and coffee. Communication was professional and informative, Work performed in a timely fashion. More

by SCERDAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Dec 01, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us! I appreciate your feedback! Our staff works hard to make sure our clients have all the information they need to feel comfortable and at ease. I am happy to hear that your experience reflects that dedication. Please do not hesitate to reach out to me if you have any questions or need anything in the future. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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