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Burnsville Toyota

Burnsville, MN

4.5
1,499 Reviews

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

November 04, 2023

Friendly technicians and staff. Service completed when estimated. I trust them to do a good job and not suggest things that aren’t needed. More

by DEBPGOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Nov 07, 2023 -

Burnsville Toyota responded

Thank you for putting your trust in Burnsville Toyota, Deb! We pride ourselves in our service department’s ability to provide world-class customer service. I wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 04, 2023

I really appreciated the advice on service for my car and that they checked brakes while rotating tires. More

by SARAH3079
Recommend Dealer
Yes
Employees Worked With
Mario Najera
Nov 07, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Sarah! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 03, 2023

it was very simple working with patty coleman it did not take too much time going thru the purchase More

by NOUHARJAIJAIRAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patty Coleman
Nov 06, 2023 -

Burnsville Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 03, 2023

I bought my car from Rick. He was good to work with. There was an issues with the Toyota App. Tyler tried several different ways and went the extra mile to make my app work. Ma More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Kissner, Tyler Borgen, Matt Christiansen
Nov 07, 2023 -

Burnsville Toyota responded

At Burnsville Toyota, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and hope you will continue to use our dealership for car needs. Thank you for your great review! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 03, 2023

Very professional, friendly, timely. The wait area was very clean and inviting. I had a great experience. More

by DEBCHUCK24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Nov 07, 2023 -

Burnsville Toyota responded

We appreciate your marvelous feedback, Deb. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 03, 2023

Dealership is good, but I used a coupon for an alignment that was supposed to be $99.95 that ended up being $122.94. It's not the $ amount, but that is 23% above what it should have been. More

by djohnson75
Recommend Dealer
No
Employees Worked With
Caleb Harmon, Sean O'Driscoll
Nov 07, 2023 -

Burnsville Toyota responded

I would like to thank you for sharing this review. I appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and encourage you to contact us if you would like to further discuss your visit. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 03, 2023

Purchased this car in January of 2017 and have not regretted it since. On our latest service, Sean was a pleasure to work with. I would definitely recommend Burnsville Toyota and Sean to anyone. Th More

by LHBowen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Nov 07, 2023 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

November 02, 2023

Good service and friendly workers, but frustrating that appointment time doesn’t mean anything. I had a appointment scheduled for a set time and my car didn’t even start to get worked on for over an hour a More

by haley205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean O'Driscoll
Nov 06, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us, Haley. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 01, 2023

came in for a set of tires and wiper blades, great service and comfortable and relaxing waiting lounge More

by DARUDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Nov 02, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

November 01, 2023

We have been using Burnsville Toyota for service since buying our last two vehicles and have generally been satisfied with their help. More

by CHERRYLJON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Nov 03, 2023 -

Burnsville Toyota responded

Cherry, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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