Burnsville Toyota

Very good service. On time as promised, estimated held water, and van service to and from my home while my car was being worked on, was pleasant and timely. Overall, On time as promised, estimated held water, and van service to and from my home while my car was being worked on, was pleasant and timely. Overall, a great experience. More

Great people helping for a customer to make a decision on a tire purchase. Would definitely return for another service. Five stars all around! a tire purchase. Would definitely return for another service. Five stars all around! More

It was extremely poor no customer service. Lots of issues with car refund to fix the issue Lots of issues with car refund to fix the issue More

Scope of work and appointment was arranged conveniently via the phone. The work was done on time, with no problems, thanks. via the phone. The work was done on time, with no problems, thanks. More

Only reason not a 5 star was the incredibly long wait, over 90+ minutes, for an oil change scheduled via an appointment. After 12+ years as a BT customer, this was a first. over 90+ minutes, for an oil change scheduled via an appointment. After 12+ years as a BT customer, this was a first. More

From the moment I walked into Burnsville Toyota, I was greeted right away and asked if I was working with anyone. I was looking for Janeah Hanson and they let me know she was with a customer, but would pa greeted right away and asked if I was working with anyone. I was looking for Janeah Hanson and they let me know she was with a customer, but would page her while I sat in the lobby. Janeah greeted me with a big smile and was such a pleasure to work with. She was with another customer, but while she was helping them, she also helped me look at some vehicles. She answered any and all of my questions about the highlanders and Rav4, she really is an expert in her line of work. At the end of the day I purchased my first brand new car of the showroom floor. A 2023 Rav4. She even put a big bow on it for me for a picture once it was all ready to go. She really did go above and beyond and I will be sending all my friends and family to Janeah Hanson. Thank you! :) More

My car was towed into Toyota after it went into limp mode. I had called a few times to see if there was something perhaps that I could have done wrong and if it would go away. However, it would not. mode. I had called a few times to see if there was something perhaps that I could have done wrong and if it would go away. However, it would not. Once my vehicle was at B'ville Toyota I was sent a video with a diagnostics within hours and a phone call shortly thereafter with a plan to repair and the costs. They were professional, quick and extremely communicative. I loved the videos as it built trust and informed me of the situation easily giving me the ability to share with my husband. When the vehicle was done I was out of town and picked it up a day later. They were fantastic and truly would not have my vehicle fixed anywhere else. The service assistance has made my feeling of B'ville Toyota better as my sales experience was not that great. Thank you so much service. More

Nice work done. very quick and pleasant place to wait, very nice snacks and amenities very quick and pleasant place to wait, very nice snacks and amenities More

Tyler was very helpful and knowledgeable. He showed ins and outs of our new vehicle. On the financing side Caio explained every single detail and helped us secure a good rate. We had positi He showed ins and outs of our new vehicle. On the financing side Caio explained every single detail and helped us secure a good rate. We had positive experience working with both. More

Everything was great overall! My only suggestion is to upgrade your coffee machine to one of those that grinds on the spot and has a variety of offerings (mocha, espresso, capucci My only suggestion is to upgrade your coffee machine to one of those that grinds on the spot and has a variety of offerings (mocha, espresso, capuccino, etc.) Other dealerships have these and they really enhance the waiting room experience. More