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Burnsville Toyota

Burnsville, MN

4.5
1,499 Reviews
Call Dealership (952) 592-9846

14730 Buck Hill Rd.

Burnsville, MN

55306

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1,499 Reviews of Burnsville Toyota

October 12, 2023

Very good dealer with no problems wait period was not long. Appreciated there prompt service and on time service thanks Les More

by DEUCELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
Report | Print
Oct 16, 2023 -

Burnsville Toyota responded

Thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Burnsville Toyota! If there is anything else we can do for you, please feel free to give me a call. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 12, 2023

Tyler was very helpful and did a good job explaining things. I am always pleased with the courtesy and service I get at Burnsville Toyota and tell all my friends and relatives how honest and good you a More

by CARLAEVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
Report | Print
Oct 16, 2023 -

Burnsville Toyota responded

Carla, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I am ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 11, 2023

Some snags known and unknown, internally at Dealership, and poor initial communication. Eventually resolved to my satisfaction.. More

by Burned@BurnsvilleToyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean O'Driscoll
Report | Print
Oct 12, 2023 -

Burned@BurnsvilleToyota responded

UPDATE! Manager Mike Poulin actually called me back today and restored my confidence in Burnsville Toyota. Issue has been resolved to my satisfaction. Very Satisfied.

Oct 13, 2023 -

Burnsville Toyota responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that we made sure your concern was addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 11, 2023

David had excellent communication and was able to clearly address all of our questions and concerns. More

by AKEMA005
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Smith
Report | Print
Oct 13, 2023 -

Burnsville Toyota responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 11, 2023

Best place to buy a car from and have bought 7 cars from the dealership. More

by kevin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michelle Leick, Brian Xiong, Kevin Xiong, Mike Quam, Mike Peterson, Jason Colby
Report | Print
Oct 13, 2023 -

Burnsville Toyota responded

Kevin, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 11, 2023

Clean nice beverages comfortable seating nice staff took to long for oil change with appointment More

by kmkritter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amador Pacheco
Report | Print
Oct 13, 2023 -

Burnsville Toyota responded

Thank you for sharing your experience with us. Here at Burnsville Toyota, we work hard to process everything as efficiently as possible. If you would like to discuss more details with us, please contact us directly. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 11, 2023

You keep over filling my oil! This can cause engine damage. Read the owners manual. Why should I return? Please explain why. I don’t trust your service department. More

by JBIRK
Recommend Dealer
No
Employees Worked With
Amador Pacheco
Report | Print
Oct 13, 2023 -

Burnsville Toyota responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 11, 2023

The oil change and tire rotation was fine, however the price was different than the telephone offer given me a week or so earlier that was good through October. On the invoice it looks like they just add More

by JMUN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall
Report | Print
Oct 13, 2023 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

October 10, 2023

The Salesperson greeted me at the door and was excellent from that moment on. She was patient as I asked questions and her follow-up was prompt. More

by foley.terri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patty Coleman, Sean Giere
Report | Print
Oct 12, 2023 -

Burnsville Toyota responded

I appreciate you for letting others know about your experience, Foley! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

October 10, 2023

Got my vehicle in at my appt time. Was there a little under an hour. More

by DINARBORLAND00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil Knutson
Report | Print
Oct 12, 2023 -

Burnsville Toyota responded

Thank you for this amazing review! I appreciate your business, Dina. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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