Burnsville Toyota

He was great! Friendly and got the job done. The dealership is a pleasant place to wait also. Friendly and got the job done. The dealership is a pleasant place to wait also. More

The process of purchasing the car we wanted was pretty seamless when we were in the dealership. The wait time to get the car was far longer than we had been told to expect. It would have been nice if some seamless when we were in the dealership. The wait time to get the car was far longer than we had been told to expect. It would have been nice if someone would have reached out to us proactively with updates on the expected date of delivery. Instead we had to be the ones to outreach to get updates. It turns out our car came in while our salesperson was out of the country so it sat there until he came back. It would have been really nice if someone else could have reached out and helped us get our car. We were driving an old car without air conditioning while we waited for our new one to come in and every day mattered to us. More

Very knowledgeable and helpful with all the new features the Rav4 Hybrid has. Enjoyed working with our salesman, Riley. the Rav4 Hybrid has. Enjoyed working with our salesman, Riley. More

David Smith was awesome assisting me with my new Venza! He demonstrated my multi media display in a helpful manner! He demonstrated my multi media display in a helpful manner! More

I always take my Highlander to Burnsville Toyota. They are all very professional and have great customer service people, They are all very professional and have great customer service people, More

Rick Kissner was awesome to work with and made purchasing our toyota tacoma a pleasurable experience our toyota tacoma a pleasurable experience More

I was provided excellent service as well as customer service. Very friendly, helpful and respectful also. I appreciated that! service. Very friendly, helpful and respectful also. I appreciated that! More

This was my first visit to the service area and I was not impressed. I had a 1:00 appointment for an oil change and it was after 3:00 by the time I was out of there. The previous dealership that I used to go impressed. I had a 1:00 appointment for an oil change and it was after 3:00 by the time I was out of there. The previous dealership that I used to go to always had me out the door within 60 minutes. The note on the door about lack of workers probably should’ve been my first clue that this was going to happen. At the end of the day, however, that’s not my problem. This facilities inability to attract and retain workers is not the customer’s problem…but clearly in this example you are making it their problem. I got a vague “sorry about the delay” and that was it. I’m guessing that’s the all-to-often canned response from the service area. You never get a second chance to make a first impression…and my first impression was not good at all. You do, however, have every opportunity to make the situation right, though, if you truly care about the customer (so that action item is now in your court). I would suggest spending less time on emailing me (while at the service area) about wanting to buy my car and spend more time on ensuring that the customers needs are met and that they have a pleasant experience…or even just a neutral experience in which they have no complaints. Perhaps baby steps in which the bar isn’t set too high! More

This place is normally ok, The price is totally high, but some stuff need to improve their satisfaction for the client some stuff need to improve their satisfaction for the client More