
Burnsville Toyota
Burnsville, MN
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1,502 Reviews of Burnsville Toyota
This was my first visit to the service area and I was not impressed. I had a 1:00 appointment for an oil change and it was after 3:00 by the time I was out of there. The previous dealership that I used to go impressed. I had a 1:00 appointment for an oil change and it was after 3:00 by the time I was out of there. The previous dealership that I used to go to always had me out the door within 60 minutes. The note on the door about lack of workers probably should’ve been my first clue that this was going to happen. At the end of the day, however, that’s not my problem. This facilities inability to attract and retain workers is not the customer’s problem…but clearly in this example you are making it their problem. I got a vague “sorry about the delay” and that was it. I’m guessing that’s the all-to-often canned response from the service area. You never get a second chance to make a first impression…and my first impression was not good at all. You do, however, have every opportunity to make the situation right, though, if you truly care about the customer (so that action item is now in your court). I would suggest spending less time on emailing me (while at the service area) about wanting to buy my car and spend more time on ensuring that the customers needs are met and that they have a pleasant experience…or even just a neutral experience in which they have no complaints. Perhaps baby steps in which the bar isn’t set too high! More