Burtness Chrysler Dodge Jeep Ram

Selenoid problem I called Tuesday morning to see how soon I could get my car in for service and was pleased to learn to they could fix my car already on Thursday. I wa I called Tuesday morning to see how soon I could get my car in for service and was pleased to learn to they could fix my car already on Thursday. I was afraid I would get rear-ended when my car would kill when I needed to slow down. It has been working great since I picked it up 4 days ago. More

Best experience! We had the best experience! Our sales consultant, Marvin, was the best of the best! We could have honestly hung out with him all day! He was very thor We had the best experience! Our sales consultant, Marvin, was the best of the best! We could have honestly hung out with him all day! He was very thorough and didn’t rush you at all. Marvin was very knowledgeable and answered all of our questions. Everyone there was very friendly and worked with us to make sure our purchase was as pain-free as possible! More

Fast and friendly The wait was less than an hour, they have coffee, water, reading material in a room with lots of windows. So very comfy. Everyone super friendly. The wait was less than an hour, they have coffee, water, reading material in a room with lots of windows. So very comfy. Everyone super friendly. More

Best Service Ever I needed a loaner so work could be done on my truck, and drove a brand new van for the day. Marvin and Jim are the best I needed a loaner so work could be done on my truck, and drove a brand new van for the day. Marvin and Jim are the best More

Oil Change Like to take my car to the shop, where I purchased it, for service. They keep excellent records and advise what needs to be done and when. Service has Like to take my car to the shop, where I purchased it, for service. They keep excellent records and advise what needs to be done and when. Service has always been top notch! More

Excellent customer service! I found this car online. Sent an email and received a confirmation back that by email was received. I got a call from Bob the following business day a I found this car online. Sent an email and received a confirmation back that by email was received. I got a call from Bob the following business day and explained my situation to him. He set me up with an appointment to meet with Marvin the following day. Marvin greeted me at the door and he and Dan provided me with excellent customer service and did everything necessary to get me into the car I wanted. More

Good people Jim has gone the extra mile to help keep my Caliber with 264,000 miles on the road, thanks for all your help. We will be back. Jim has gone the extra mile to help keep my Caliber with 264,000 miles on the road, thanks for all your help. We will be back. More

Amazing service! Everyone we worked with was so friendly and made our first leasing experience as quick and easy as possible. Definitely recommend this dealership and Everyone we worked with was so friendly and made our first leasing experience as quick and easy as possible. Definitely recommend this dealership and will be working with them again in the future. More

Brad is a man of his word! I've been shopping around to upgrade my parents' car. We had a 2013 GMC Terrain SLE-2 that I wanted to trade in and I wanted to get them a 2016 GMC Te I've been shopping around to upgrade my parents' car. We had a 2013 GMC Terrain SLE-2 that I wanted to trade in and I wanted to get them a 2016 GMC Terrain Denali so they can enjoy it more. I've searched far and wide and didn't find much that was within my price range / mileage. I came across the Terrain from Burtness and wanted to see if they were negotiable on the price. I sent an email / trade-in appraisal request on 10-2-19. Brittany emailed me with some options for what I was looking for. I emailed her back mentioning in what I was interested in + an appraisal for my trade-in. She responded back and informed me that she forwarded my request to Brad. Brad and I negotiated via email and came into an agreement. He responded back to all of my requests (car inspection sheet, amount of keys, etc). I told him I wouldn't be able to come in for a week, due to work and living over 2 hours a way (South Chicago-land). He promised that he'd hold the vehicle for me. I came in on 10-11-18. Brad had the Terrain in the front with a full tank of gas waiting for me! I test drove it, checked under the hood, oil level, etc. Everything checked out. We went to the F&I manager and ran my credit, etc. I was working with Abs and Jeremy. Jeremy was training Abs and Abs was doing a great job! Everyone was personable and professional throughout the whole transaction. Had a good talk with all of them. They transferred my plates from the old Terrain to the new for me! I shook their hands and went about my way. I'd highly recommend Burtness and the crew I worked with! Thank you, Brad for brokering our deal! More

Jeep purchase Every aspect of dealing with with this business was top notch! They were informative, helpful without a high pressure sales pitch. It was a great buy Every aspect of dealing with with this business was top notch! They were informative, helpful without a high pressure sales pitch. It was a great buying experience! More