The service department overbooks and then avoids all contact to give updates. They then ask for you to call their service manager if you cannot give them the highest rating on the Ford Mail survey. Should work other way around
After buying my second car from Skip Warren and being assisted by Brandon Wiley, I am convinced Buss Ford has the nicest and most helpful sales team in McHenry County. Skip went out of his way 4 years ago to get a young college student with bad credit (me) into a nice car that was reliable and affordable. Today I'm happy to shake his hand as he hands me the keys to my 2016 Ford Focus. Thank you Skip, thank you Brandon and thank you Buss ford! You take the hassle out of buying cars and make your customers feel like family.
We arrived to look at a new car that we weren't sure on buying. We didn't have the best credit and our financial situation was tough. We had to walk out of there with a car payment under $250. Skip took it as a challenge to help us out and make sure we could leave with a new car. After looking at several cars we settled on a beautiful mini van. Skip made sure we got the right price and made sure we were happy with the deal. He even help keep our high maintenance toddler happy while he went over all the paperwork and answered all our questions. I recommend Skip. He made sure our experience was comfortable and easy. The whole Buss Ford team was awesome. Thanks so much Skip for getting us into a new car.
My salesman, Kenny G, made everything very easy and literally no stress. The deal worked out and I leased the Fiesta ST and they got me out of my car that had quite a bit of negative equity. I thank Kenny and Drew from the bottom of my heart for making this lease happen.
I have purchased a 2015 f150 sport and Skip made me feel comfortable with his style of no pressure , knowing about all options,that I was interested in. We found a truck,the color I wanted,payments that I could live with. " I've purchased many vehicles and none as simple as my 2015 F150" Barry Beetschen
After having a terrible experience at another dealership, we went to Buss Ford to see if we could find what we we're looking for. We spoke to Skip and he assured us that he could find the vehicle we wanted. After finding it at another dealer, we made the deal (thanks Drew). Unfortunately that one fell through after Skip was informed that there was damage on that vehicle. Skip went back to work and located another vehicle and received it within a few days. We couldn't be happier with the sale, service and our new F-150. Buss is the place to go and Skip is the guy to see. Love the no pressure friendly atmosphere.
I had a great experience with this dealership. Everyone was friendly and helpful . Skip was excellent He answered all my questions and between him and Drew put together a great deal Thank you Buss Ford for all of your help.