J. Allen Ford

Terrible service. I brought my car in to be serviced & it has taken over 4 weeks to repair. Every part they replaced has malfunctioned & had to be replaced again. It t I brought my car in to be serviced & it has taken over 4 weeks to repair. Every part they replaced has malfunctioned & had to be replaced again. It takes weeks for parts to be delivered & they charged me for parts that should have been covered by the warranty I purchased. The issue was the brake master cylinder which should only take 1 day to complete! But it’s been over 4 weeks & I’m still waiting. Also they would not provide a rental car. More

Poor returning calls . With A problem ignoring is the solution. No return calls after several times. Poor delivery condition over car not prepped.Charged prep fee With A problem ignoring is the solution. No return calls after several times. Poor delivery condition over car not prepped.Charged prep fee More

I bought on 2/03/2023 a 2011 Mercedes CLS 550. I am unable to register in Connecticut due to no bill of sale not given, and no proof of taxes paid by me and added to my loan from Toyota finance I am unable to register in Connecticut due to no bill of sale not given, and no proof of taxes paid by me and added to my loan from Toyota finance . Will not pass emissions test. Vincent Nguyen my salesman at Jallen Ford will not advise for me to correct. After several emails and blocked calls. What is one to do ? What is buyer to do but file complaint for assistance of BBB. Advise of anyone with same in reviews. More

Had an agreement to purchase a2013 Jeep after the front end was repaired. The dealership said they would bring it to me in Hammond LA. And I wouldn’t have to drive to Gulfport. Now i called today to check end was repaired. The dealership said they would bring it to me in Hammond LA. And I wouldn’t have to drive to Gulfport. Now i called today to check on hope the repair was going. I get a text telling me it was repair and another salesmen sold it today to someone else. I’m am so furious about it. I would not recommend this dealership to no one. My advise is to go somewhere else if you are looking for a vehicle. Bad bad business there!! More

Formal complaint filed with Ford Motor Company, Case No. CAS-45622514-P5W0QD, about this situation and requested that J.Allen Ford business practices be audited due to the fact that they have probably done CAS-45622514-P5W0QD, about this situation and requested that J.Allen Ford business practices be audited due to the fact that they have probably done this to other customers. Scheduled warranty service on our 2022 Ford Expedition with ~21,000mi. on 7 Sep., 2023. We had to wait over a month to physically bring the vehicle in due to service dept. issues. My husband informed the service writer, Haston, what the concerns were for service. 3rd brake light malfunction, passenger side mirror clicking with presets, rattle noise in passenger side front door area, loose center console trim, transmission noise when engaging into gear. After several days we received a text message from service advisor, Haston, that the repairs had been made except the side mirrors had to be ordered and would take a few days. I asked if we could pick the vehicle up and bring it back when the side mirrors came in. He agreed and on Sep. 27, 2023 we picked the vehicle up. (-20 days later from initial dropoff) After we picked up the Expedition, I noticed that the passenger door would not close easily. Upon further inspection the door was severely out of line. The door gaps were way off and left a pinch mark between the front and rear door. The power running boards would not go up unless the door was slammed. My husband and I were so confused. Why would a service tech. think that this door was ‘good to go’. I messaged Haston of the concern and we brought the vehicle back to show him and he brought the shop foreman out to look at it also. I do not recall the shop foreman’s name. The shop foreman said that the vehicle would need to go to a body shop when we bring it back and that it would be taken care of. I received a text message from Haston stating that the door repair would need to go to a body shop and that it would be a charge to us for the repair. Confused is an understatement. I messaged him back asking why we would be charged for improper work performed at Jallen Ford? My husband and I were confused and frustrated as to why a dealership would be so negligent and unprofessional to not own up to their mistakes and repair damage caused by Jallen Service Dept. My husband decided to reach out to Ford Motor Company and file a complaint. The Customer Service Agent (CSA) I spoke with was very compassionate and took the time to listen to his concerns. She then reached out to J.Allen Ford and they told her it was an unfortunate event but that they could do no more on the matter. They even informed her that Jallen Ford has denied any future service to us over the matter because we gave the dealership a bad review for how we were treated and the damage to our vehicles. J.Allen Ford representative, Tony Wright, called and left a message offering me to purchase the side mirrors. Why would anyone purchase parts that were to be replaced under factory warranty? I asked the CSA to ask the dealership to send our side mirrors to another dealership since it was warranty repair work. The dealership denied sending the warranty parts to another dealership. I have found out recently that this would not cost the dealership anything but a couple of signatures on paper to transfer the parts to another dealership. I explained to the CSA that we would not bring our vehicle back to J.Allen Ford due to fear of the service dept. deliberating damaging our vehicle(s) any further than they already had. The CSA agreed and felt the same way. I have left reviews about J.Allen Ford treating us so poorly and I have had follow-up phone calls. I informed them that anything else they need to say would need to be in letter form with a J.Allen Ford letterhead. They have never mailed anything to us or attempted to reach out for mediation. It cost almost $400 to repair the door on the 2022 Ford Expedition and we also have lost money on the oil changes/tire rotation package. More

‘DO NOT’ think of J. Allen Ford for any of your automotive needs. **BUYER BEWARE** I just recently was told about this website from a former manager of many dealers Allen Ford for any of your automotive needs. **BUYER BEWARE** I just recently was told about this website from a former manager of many dealerships. I wish I had known sooner. I scheduled an oil/filter service and tire balance/rotation on my 2021 Ford Bronco with ~29,600mi. on September 7, 2023. Scheduling service was not a problem at all. They worked on my vehicle for a little over an hour for this service. I paid the bill and left satisfied but as soon as I pulled out onto Highway 49 north bound and began to accelerate, I felt the tire vibration I had in the front passenger tire had now moved to the rear passenger side. My confusion quickly turned to frustration realizing what had happened. The service tech did not perform the tire balancing. I drove back to the dealership and expressed my frustration, calmly, with the service writer, Ryan Cook. He apologized and said that my vehicle would be next in the bay. They balanced all 4 tires at this point and this took over an hour just for this. I waited in the service area and when they were almost finished, I noticed the service tech walk in and began to whisper something to the service writer before he drove the vehicle up front. The service writer, Ryan Cook, explained that there would be no charge for them not doing the work before and also tried to say that the tech didn’t feel the tires needed to be balanced before and that’s why it wasn’t performed. I explained to him that the service tech. would not feel the vibration driving under 5mph in and out of the service bay. The service writer then asked me if I bought the vehicle new from them. I said no and then he proceeded to inform me that the rim was damaged. This was very confusing since I went through this vehicle thoroughly before purchasing. (Attention to detail is part of my line of work) He pointed out that a bolt was sticking out ~½” on the bead ring on the front driver wheel. (Notice, we have moved from the front passenger side to the rear passenger side and now the tire is on the front driver side) He said that the damage must have been done from somewhere else. He then explained that they remove the outer bead ring to balance tires and then they screw them back on and this rim was damaged and they were not able to place the ring back on fully. I was skeptical but it seemed believable. I left the dealership and the more research I did came to the realization that they removed these rings with a torque driver, most likely, and damaged this rim due to cross threading the hole when putting it back together. I received a review on the service, 23 Sep. 2023, and I expressed my concern of the negligence and inexperience of the service tech who performed this job. I received a phone call within a couple days from a Tony Wright with J.Allen Ford. He stated that he was manager of some sort and wanted to get some details on the service visit when they damaged my rim. He seemed very helpful and understanding of the situation. He called me back later in the day and said that he spoke to the service tech and the service writer and they informed him that they did not remove the bead rings on my Bronco and it was damaged previously (~contrary to what the service writer said when I left after service) I told him that they lied to him and that they didn’t want to get in trouble or lose their job. He said he had to trust and believe his guys over the customer but if I purchased a new rim from J. Allen Ford dealership that they would gladly replace it free of charge (~imagine that?!). I told him that’s not right to damage a customers vehicle and then lie about damaging it and expect the customer to ‘eat the cost’ of their inexperience and negligence. He said that was all he could do and he was sorry that I felt that way. This dealership performs automotive work and expects the owner to pay for any damages that they cause. Stay away from J.Allen Ford at all costs. More

Ordered my Lincoln with Oustalet. He sold to Allen but Allen did not take Lincoln. My Lincoln was delivered to New Orleans! He sold to Allen but Allen did not take Lincoln. My Lincoln was delivered to New Orleans! More