Butler Ford

Just bought a used car from Butler and it will be my last car I purchase there. They gave me WAY too little for my trade in and said it was because they couldn’t sell it for much more than they were giving m car I purchase there. They gave me WAY too little for my trade in and said it was because they couldn’t sell it for much more than they were giving me. “We don’t want to over pay because we pass the deals on to our customers”. They now have it for sale for about 7k more than they gave me. In negotiations they showed me the cars blue book value, only to find out it was 8k less than they were quoting me. Good guys right? Also, the finance guy was super high pressure about buying their warranty and other add-ons. They aren’t even licensed to work on the brand of EV I purchased. It was so uncomfortable being in his office. I was close to walking out mid way through because of the crazy tactics he was using to try to get more money out of the deal. I picked up my car the next day which they said would be “washed up nicely” for me. It was still filthy and had grass all over the interior. I felt lied to several times throughout the process. I’ve purchased several cars in the past few years and Butler was the worst experience by far. My car has been fine so far but the dishonesty and slimy deal is not something I would want anybody else to experience. Keep in mind I have NEVER left any other organization a bad review online, but you asked for a review because of the “great deal” you were giving me. Do better! More

This team was AMAZING, I left Crater Lake Ford for being treated poorly. Ended up getting two Broncos at Ashland and I cannot rave enough about this location, best experience I have had, and I buy lots an treated poorly. Ended up getting two Broncos at Ashland and I cannot rave enough about this location, best experience I have had, and I buy lots and lots of cars. More

Keith Devenport has taken care of our specific needs many times. Finding the best vehicles to meet our needs. And the purchasing process has been very quick and efficient. times. Finding the best vehicles to meet our needs. And the purchasing process has been very quick and efficient. More

Butler Ford is among the best dealerships around. It was a fantastic buying experience. They were quick to respond to online inquiries in whatever medium I was comfortable with. Everyone was friendly It was a fantastic buying experience. They were quick to respond to online inquiries in whatever medium I was comfortable with. Everyone was friendly and helpful. The Associate that worked with us- David, was personable, and attentive without being too much. An actual pleasure to talk to and work with. I did a lot of research into the vehicles and they could answer every question. Didn’t let me drive off until every aspect was perfect and 100% ready. It is a Fantastic team, in both Sales and Financing. Ken quickly became one of my favorite people. Don’t leave without your complimentary Dad joke, it was worth the trip just for that. I Will be referring everyone there! Do not miss the chance to meet these wonderful people and have the best buying experience you can find in Oregon. More

Worked with Butler Ford's service department for about 2 months getting my vehicle warrantied. They picked up the work that a locally [unnamed] dealer left unfinished and in worse shape than they found it. months getting my vehicle warrantied. They picked up the work that a locally [unnamed] dealer left unfinished and in worse shape than they found it. From the moment I made contact with the service department at Butler, I was treated with the utmost respect, receiving timely updates, good communication etc. Jeremy Z in service is a Gem of an employee. He is knowledgeable, intelligible, diligent, funny and seems like he enjoys what he does; No one likes bringing their vehicle in, but he is a breath of fresh air and will work above and beyond to get you answers, work you into the schedule and verify that the work done on your vehicle was done right. I had a concern that I called Jeremy on and asked if I could being my vehicle in to get it looked at early morning. He got me in and out in 1 day, quickest turn around I've ever had at a dealer. I didn't get to work with Thomas very much, but he was equally as helpful and worked with me when Jeremy was away to get me answers and complete paperwork when things needs to be done. Props to Alex R in Service - the Master Tech that replaced the 5.0 on my Tremor, he is a fine craftsman, left everything in better shape than he found it. My vehicle is running great. Watching the service department work is like watching a highly-functional family. They are all buddies with each-other, crack jokes, smile, laugh and coordinate well. I wish I could give them more stars, they have been nothing but a blessing in my service intervals, between warranty work, oil changes etc. Highly recommend Butler Ford, they will take care of you. More

I’ve been dealing with Butler Ford for many years and I’ve bought many vehicles. I’ve been completely satisfied with the sales and service. I’ve received over the years. I’ve bought many vehicles. I’ve been completely satisfied with the sales and service. I’ve received over the years. More

Welcomed as customer. Steve Green, in sales, was a pleasure to work with. He was very knowledgeable and supportive of finding the right vehicle for our needs. We were plea Steve Green, in sales, was a pleasure to work with. He was very knowledgeable and supportive of finding the right vehicle for our needs. We were pleased with a fair market value trade-in value on our truck. Overall experience with the team was excellent.. More

I really appreciate my salesman, Rocky. He was not pushy. The buying experience was great. He was not pushy. The buying experience was great. More

As always, the purchase of the vehicles we buy at Butler was simple and fast. Keith always takes good care of us. was simple and fast. Keith always takes good care of us. More

Would have been a 5 star but took a long time thru the finance part of the deal. Both sales people were great to work with. finance part of the deal. Both sales people were great to work with. More