Butler Ford

Absolutely the best car buying experience we’ve ever had! No hassles, easy to work with, and they get you the best deal! Highly recommend! No hassles, easy to work with, and they get you the best deal! Highly recommend! More

Butler Ford's Service department were awesome. I was traveling out of state, when my vehicle needed service (oil change, tire rotation). I was able to book an appointment on-line for a couple days I was traveling out of state, when my vehicle needed service (oil change, tire rotation). I was able to book an appointment on-line for a couple days out; other local dealerships I left voicemail for and never received a call back. When arriving, a service manager greeted me and checked me in quickly. While waiting I spoke with several staff members and they were very friendly. The very attentive tech working on my vehicle noticed that all the tires were filled with nitrogen and asked if adding regular air into the semi-flat tire was okay. All other dealerships that I have dealt with never noticed the green cap on the tire to signal they are filled with nitrogen. They pay attention at Butler Ford and are very friendly...even to customers that didn't buy a vehicle from them. More

I cannot stress how negative my experience was. Tried to leave feedback to no avail (called, emailed no response). My business is a lost cause at this point but future customers need to be aware Tried to leave feedback to no avail (called, emailed no response). My business is a lost cause at this point but future customers need to be aware and service needs to be corrected. More

Great customer service. Professional, patient, and positive attitude. Even had a Spanish employee (Alberto) to get us going and started. We love our new truck! Professional, patient, and positive attitude. Even had a Spanish employee (Alberto) to get us going and started. We love our new truck! More

3 year customer. Always very courteous, professional and efective service. Even following a major scheduling computer crash. Always very courteous, professional and efective service. Even following a major scheduling computer crash. More

Service Manager Clark Alexander and service writer Tommy will lie right to your face . My truck sat in there lot for 3 weeks not Even diagnosed. I have a fleet of Ford trucks and was going to buy 5 more t will lie right to your face . My truck sat in there lot for 3 weeks not Even diagnosed. I have a fleet of Ford trucks and was going to buy 5 more this year . These people are Rude and very unprofessional. I will be contacting Ford Motor Company about this situation. More

Rocky is by far such a down to earth easy to work with knowledgeable salesperson. knowledgeable salesperson. More

Great service and communication. Our cam sensor went out while traveling through Ashland area. Butler Ford was busy as many service centers are. They worked us in and we had our vehi Our cam sensor went out while traveling through Ashland area. Butler Ford was busy as many service centers are. They worked us in and we had our vehicle back in a week. More

Worst dealership service I have ever experienced. Horrible communication. Zero accountability and zero follow through. Avoid this place if at all possible. Have been waiting nearly 4 weeks for a Horrible communication. Zero accountability and zero follow through. Avoid this place if at all possible. Have been waiting nearly 4 weeks for a week long repair and no end in sight. They don’t call me back. They communicate and they don’t provide solutions. Just a lot pass the buck and run around. More

Absolutely terrible service the last 3 times I have been in to this dealership for service. This time we made an appointment for my pickup which is under warranty which was 2 MONTHS out to get service. Af in to this dealership for service. This time we made an appointment for my pickup which is under warranty which was 2 MONTHS out to get service. After dropping my F250 off for the appointment it sat for FOURTEEN DAYS without being touched. All the while we are making 5-10 phone calls a day getting nothing but receptionists and excuses. After 14 days the Service Writer, Tommy, finally returned one of my dozens of phone calls to say it was "big job, and I should have known it would take a long time" after never having any updates on what was wrong with the vehicle. After nearly 3 weeks we finally gave up and picked up my vehicle which was disgustingly filthy, and are now looking for a reputable service shop. Unfortunately, it looks like this place is as bad as Lithia now. More