Butler Ford

Absolutely terrible service the last 3 times I have been in to this dealership for service. This time we made an appointment for my pickup which is under warranty which was 2 MONTHS out to get service. Af in to this dealership for service. This time we made an appointment for my pickup which is under warranty which was 2 MONTHS out to get service. After dropping my F250 off for the appointment it sat for FOURTEEN DAYS without being touched. All the while we are making 5-10 phone calls a day getting nothing but receptionists and excuses. After 14 days the Service Writer, Tommy, finally returned one of my dozens of phone calls to say it was "big job, and I should have known it would take a long time" after never having any updates on what was wrong with the vehicle. After nearly 3 weeks we finally gave up and picked up my vehicle which was disgustingly filthy, and are now looking for a reputable service shop. Unfortunately, it looks like this place is as bad as Lithia now. More

Great Sales Service and Parts, knocked it out of the Park, glad I bought my Truck from them Park, glad I bought my Truck from them More

butler ford is the worst . after buying a new f150 they said they would help with getting my reward points .so after 5 months of calling and being told they are on the way, fo after buying a new f150 they said they would help with getting my reward points .so after 5 months of calling and being told they are on the way, ford told me the time to apply for the reward points had expired. those points can be redeemed for future maintenance. it seems the customer service only applies to buyers after they have your money you go on the not-so-important list More

Ended up going with a different vehicle than we had originally came in for. So i hadn't done as much research as i had on the original vehicle. that parts my fault i guess. But they ended up ripping us originally came in for. So i hadn't done as much research as i had on the original vehicle. that parts my fault i guess. But they ended up ripping us off for at least 5k just based on what's available in the area. if not more when you look at an even wider area. Other than that the process and experience was good. And probably would have been 5 stars. These price games though are why ppl are sick of the dealerships and Ford is considering selling direct. We are a young family, new to the area. couldve resulted in multiple sales over the years including the one my wife is currently looking for. More

car over heating. charged me $65 . not fix manager said" lets consider this a divorce and never come back" charged me $65 . not fix manager said" lets consider this a divorce and never come back" More

Customer service was very helpful and the service was extremely fast. Keep up with the good work. extremely fast. Keep up with the good work. More

Rocky provides top notch service from beginning to end. If you want someone to find what you want, Rocky is your man. If you want someone to find what you want, Rocky is your man. More

Very poor service, never returned calls, they don't get parts ordered, I had to keep calling back to get any information, after 5 months I'm finally getting the repairs completed. After service guy quit, parts ordered, I had to keep calling back to get any information, after 5 months I'm finally getting the repairs completed. After service guy quit, know one called and followed up on his commits to me!! They just don't care. More

The customer service we received was excellent. Prices were fair and work completed was good. If you have a Ford, I would absolutely recommend you bring it here! were fair and work completed was good. If you have a Ford, I would absolutely recommend you bring it here! More