Butler Lexus of South Atlanta

J R Mendez is THE reason I continue to bring my car for servicing at Butler Lexus. I have many other options much closer to my home but instead I drive 45 minutes because I know he will ensure all my needs servicing at Butler Lexus. I have many other options much closer to my home but instead I drive 45 minutes because I know he will ensure all my needs and wants will be met. He is an amazing example of what Superb Customer Service should be. More

This was my wife's first time taking the car in for service. I was a little nervous about her doing so. However, Mr Simmons took great care of her. He kept her informed on the status of the vehicle and service. I was a little nervous about her doing so. However, Mr Simmons took great care of her. He kept her informed on the status of the vehicle and made sure she understood what was happening. I think I can trust her again to get the car serviced. Thanks Mr Simmons for your great service. More

Dominic, my service advisor was very accommodating and knowledgeable. I had a great experience. They're always great every time I visit them. knowledgeable. I had a great experience. They're always great every time I visit them. More

Working with Kelann has been an absolute pleasure! He has been kind, patient and very responsive. He has been kind, patient and very responsive. More

Very disappointed with my recent service experience. A true lack of communication and respect for customers' time. I did not receive the level of service I expected from the Lexus brand. A true lack of communication and respect for customers' time. I did not receive the level of service I expected from the Lexus brand. More

I have multiple Lexus cars and by far, this particular Lexus dealership has the worst customer service I have ever seen in a company this reputable. My mother bought her Lexus 2003 brand new, off the flo Lexus dealership has the worst customer service I have ever seen in a company this reputable. My mother bought her Lexus 2003 brand new, off the floor. I drove it to Atlanta and had some issues. Where I was staying at the time, was closer to Morrow but they wouldn't even look at the car because, LOL, it was too OLD... Craziest thing I have ever heard in my LIFE. I have a 2017 and I called to set up an appointment. The lady said they don't allow people to get loaners if it's their first time coming to them. They couldn't look at the car until Monday. They don't have this. Won't do that. All the same jargon that I heard the first time I called. I don't think these people want business and I honestly think they are scamming people to have that many rules on servicing a luxury vehicle. I don't think anyone should use them for purchasing and definitely not to get your car serviced. Wait.... Here is the best part..... I had set the appointment and then the lady said we don't do this or that... Nobody will even look at the car until this time... And when I canceled the appointment... She said... F u very much, like I didn't hear her. LOL Not thank you but F u very much. LOL I was cracking up but I still don't want anyone to use this particular Lexus company to get your car fixed. All of the other ones are so respectful and helpful and they want you to bring your car to them. Sad state of affairs that this one can't even get the car in the door because they have 2 million stipulations that keep the car from even being looked at. Beware. More

Miguel was very nice and professional during buying new NX250 premium for my daughter. Recommend anyone need to buy a car ask for Miguel. NX250 premium for my daughter. Recommend anyone need to buy a car ask for Miguel. More

I bought a used Certified ES 350. The day my temporary tag ran out, I called the dealership to haveThe temporary tag extended. They couldn’t because I had received the title. Evidentl The day my temporary tag ran out, I called the dealership to haveThe temporary tag extended. They couldn’t because I had received the title. Evidently they failed to apply for the tag (which I had paid for). So I go to the County Tag Office who inform me thst Butler Lexus never had the emissions testing done. I had to leave the tag office, go get emissions tested, then return wait in line again to get tag, all of which should have been done by the dealer. This was not a cheap car and it is Lexus Certified. This place is awful. More

Revised Butler Lexus Review I recently purchased a new Lexus RX 350 at this dealership. Carlos, my sales person was great with keeping in touch with me throughout the process and is a fantastic teacher w Lexus RX 350 at this dealership. Carlos, my sales person was great with keeping in touch with me throughout the process and is a fantastic teacher when it comes to what you need to know about the car - it's great to work with someone in sales who also knows the product they are selling inside-out. Jose, finance director, did a great job explaining the options available and I ended up buying options that seemed like a good deal in the long run (time will tell!). Both of these team members are very responsive, and may even return your call on their day off. I had some hiccups when it came to the valuation of my trade in, which I was told would be a fair and honest offer. After the sale I did a bit more digging on my trade in value (Edmunds, CarMax) and saw some major discrepancies. I expressed my concerns to the team that worked with me, and was pleasantly surprised to have the new car sales director, John Coogan, follow up with me. We talked in more detail about the car's valuation, and he shared the dealerships evaluation of my car by CarMax that was completed about a week after the sale. Butler's trade-in allowance was spot on. The telling thing about this dealership is how they handle the dissatisfaction of their customers: they take your concerns seriously, are very pleasant and accommodating, and are willing to resolve whatever issues you have in a transparent fashion. This is a dealership I can recommend! More

On August 5, 2024, I bought my 2015 Lexus LS460L to Butler Lexus for an electric rack and pinion replacement. During the service, the technician informed my service advisor that the ECU would also need Butler Lexus for an electric rack and pinion replacement. During the service, the technician informed my service advisor that the ECU would also need to be replaced. Given the rarity of ECU failures, I sought a second opinion from another Lexus dealership, Nalley Lexus Smyrna. The technician there confirmed that the ECU was in perfect condition, contradicting the initial assessment. This incident highlights the importance of seeking multiple opinions when faced with significant repair recommendations. While I appreciate the assistance of my service advisor, James, the presence of dishonest service technicians who pressure customers to replace unnecessary parts tarnishes the reputation of dealerships. Based on my experience, I recommend that Lexus owners exercise caution when visiting Butler Lexus and consider Nalley Lexus Smyrna as a more reliable alternative for vehicle servicing. This is the first time I have felt compelled to write a negative review about a dealership, and I hope that this feedback will prompt improvements in the service department to ensure customer trust and satisfaction. Although The service manager, Chuck, is an exceptional individual, it is imperative that he exercises greater vigilance in supervising dishonest technicians. More