Butler Lexus of South Atlanta

On August 5, 2024, I bought my 2015 Lexus LS460L to Butler Lexus for an electric rack and pinion replacement. During the service, the technician informed my service advisor that the ECU would also need Butler Lexus for an electric rack and pinion replacement. During the service, the technician informed my service advisor that the ECU would also need to be replaced. Given the rarity of ECU failures, I sought a second opinion from another Lexus dealership, Nalley Lexus Smyrna. The technician there confirmed that the ECU was in perfect condition, contradicting the initial assessment. This incident highlights the importance of seeking multiple opinions when faced with significant repair recommendations. While I appreciate the assistance of my service advisor, James, the presence of dishonest service technicians who pressure customers to replace unnecessary parts tarnishes the reputation of dealerships. Based on my experience, I recommend that Lexus owners exercise caution when visiting Butler Lexus and consider Nalley Lexus Smyrna as a more reliable alternative for vehicle servicing. This is the first time I have felt compelled to write a negative review about a dealership, and I hope that this feedback will prompt improvements in the service department to ensure customer trust and satisfaction. Although The service manager, Chuck, is an exceptional individual, it is imperative that he exercises greater vigilance in supervising dishonest technicians. More

Desmond was a pleasure to work with. No high pressure sales. He let me drive serval cars. It took a while for my car to find me! I have never had a Lexus before. If you are looking fo No high pressure sales. He let me drive serval cars. It took a while for my car to find me! I have never had a Lexus before. If you are looking for a car go see Desmond. He is great and very laid back! More

very nice and professional service, I recommend it to everyone very good Servis financial .end eterem everyone very good Servis financial .end eterem More

Impossible to get thru to the service department. Or any other department. Phone rings and rings, and after several rings tells you to try later. This went on for two days. Tried using their online c Or any other department. Phone rings and rings, and after several rings tells you to try later. This went on for two days. Tried using their online contact. They did not respond. Going up to Nalley Lexus in Smyrna next week. More

Worst dealership, would not keep their promises and I’m still waiting for my tag still waiting for my tag More

Very poor experience buying parts from this dealership, they sent it to the wrong address listed on the West Coast when i needed the parts asap and live an hour away from the nearest Lexus dealership. I wa they sent it to the wrong address listed on the West Coast when i needed the parts asap and live an hour away from the nearest Lexus dealership. I was told that I would be reimbursed for the cost of shipping but I find that won’t be possible even though i was told by Parts that they would be able to reimburse me for that shipping cost so i could get my parts in a timely manner since it was their mistake. Parts was somewhat helpful but it still took weeks to get reimbursed for the parts. I would have had less of a headache if I bought/shipped the parts from a different dealership in an entirely different state since i was traveling. Very frustrating experience overall. More

6/14 /22 - Tamahn Jamison was the best salesman I've ever worked with. I feel like I've known him for years. Great buying experience. The whole staff exceeded my expectations on this particular day. 9/6/2 worked with. I feel like I've known him for years. Great buying experience. The whole staff exceeded my expectations on this particular day. 9/6/22 - Emailed (Lexus Sales Professional) Tamahn Jamison & Finance Manager (Daniel Feliciano) - I've had my IS300 since June and I ABSOLUTELY LOVE IT but it doesn't love me in the same manner. I'm starting to realize just how uncomfortable it is. I honestly didn't take into consideration my height when I made the purchase. I also have back issues which makes it uncomfortable after sitting in it for a while. In addition it is uncomfortable for anyone sitting in the back seat because I have to push my seat all the way back due to my height and the steering wheel unfortunately isn't adjustable. Long story short, is there any way possible we can look at perhaps transferring me into something bigger that will give me more leg room and comfort. In addition, most of my passengers are over 6ft tall like myself and it hasn't been a very comfortable ride even for those sitting in the back seat. I received a call that evening form (New Car Sales Director) John Cogan who said he understood my situation. The is300 is a nice vehicle but that it probably wouldn't be a comfortable ride after a year. He even stated that he was 5'5 and as bad as he, his wife and his daughter wanted an (is) he, himself knows/knew how uncomfortable it is. He asked me to come into the dealership and that we'd look for something that would be comfortable for my height and play with some numbers. I left work early on 9/7/22 and was in traffic for over an hour to get to the dealership in the hope we'd find something that would work for me. Tamahn was helpful (as always) but I knew his hands were tied. He showed me a 2019 ES300 that was actually perfect and comfortable. When it was time to talk numbers I was told $5K down and an $1100.00 monthly payment. I told him no, I'm not interested in paying $1100.00 in addition to paying another down payment. It should've been a simpler process and it wasn't. I walked away disappointed and dissatisfied. On 9/9/22 I decided to take a chance and visit another Lexus dealership. After I explained my situation the (Lexus Sales Professional) was more than eager to help and get me out of the is300 and into something much bigger and newer. I didn't allow myself to get my hopes up because I know how these things can go bad when the odds are racked up against you. However, I did learn a few things? Per the sales professional and the Finance Director, I was advised that Butler Lexus sold me a 2020 Pre Certified Lexus IS300 for more than what it was actually worth and that I should've been put into a BRAND NEW VEHICHLE at the price I was paying per month as well as the actual total. I had been given a bad deal. Unfortunately, where I went they couldn't put me in anything else because "There was too much negative equity" I asked how is that possible when I've only had the car less than 90 days? "BECAUSE THEY SOLD IT TO ME FOR MORE THAN WHAT IT WAS ACTUALLY WORTH" In order for me to get out of it I'd need to put down 8-10K. The Sales Professional told me that BUTLER LEXUS has a bad reputation for overselling their vehicles for more than what they're actually worth. I'm disappointed because I honestly believed a dealership under this luxury flagship wouldn't price gouge nor take advantage of someone just to put extra money in their own pockets. I was overcharged by 15K yet they have the audacity to request me to put down 5K more and increase the monthly payment? DO NOT, DO NOT, DO NOT PURCHASE ANYTHING FROM THIS DEALERSHIP (YOU'LL BE SORRY) More

They have the worst customer service I ever seen. I wouldn't recommend any of my friends nor family members there. Ed Jenkins was great!! The car I purchased had a spot on it and they call themselves I wouldn't recommend any of my friends nor family members there. Ed Jenkins was great!! The car I purchased had a spot on it and they call themselves to repair it, however, the same spot showing back up. So, I called them and spoke with Ryan and he's rude as well. I just purchased the car at the end of April. I would never purchase another car from them. More

Butler Lexus is the worst! There service department needs a complete overhaul and the service consultants need training on how to be professional. Yesterday I waited 2 hours There service department needs a complete overhaul and the service consultants need training on how to be professional. Yesterday I waited 2 hours for a simple oil change and found that my vehicle had not been touched in that time period. I had a 1:30pm appt., in which I arrived 15 minutes early. At 2:05pm, I was informed they are getting to my car. At 3:10pm, I asked the service consultant have they started on my car and the answer was "No". This "No" came with no apology or concern for my time. I asked for my key and left. I am currently at Nalley Lexus and the level of professionalism is night and day. At Nalley, I was immediately informed of a free update to the cars computer system... this was never mentioned at Butler. I will NEVER take my car to Butler/South Atlanta Lexus for anything. More