What was suppose to be an exciting time in my life turned into a bitter sweet moment. Ultimately I purchased my vehicle from Butler (strictly because of Shawn) but I WOUKD NOT RECOMMEND Butler Lexus South Atlanta. Why you ask . . . Extremely dishonest sales managers, specifically Nagib and Randy. My experience started when I made a phone call to Shawn inquiring about a particular vehicle. Shawn answered all my question in a very professional manner and honestly did not try to force a sale upon me. A day or so later I get a phone call from Nagib who made it seem like he was a position above Shawn and wanted to follow up with the phone call I had with Shawn. We went over the same information that Shawn had communicated and ultimately started talking an “out the door” price. Keep in mind I already had my financing set with my credit union and was more looking to make sure I got an “out to door” price that fit my budget. Nagib discussed with me the out the door price that included the purchase of the vehicle, doc fee ($699), registration fee ($43), taxes ($1,798), and a $1000 rebate for the procurement of a 2016 Lexus. Based on those figures the monthly fee was still a little bit higher than what I wanted to pay based upon the rate I had been approved for by my credit union. Nagib proceeds to say that he would be able to match, if not beat the rate my credit union was offering because he could pretty much get the finance company to approve any rate that he needed. That was great but it still didn’t address the monthly car payment that exceeded my budget. That’s when Nagib stated, if I can take another $1,000 off the sales price, would you purchase the vehicle then?? I stated yes I would. So he had me complete the online finance application and we agreed that I would come pick up the vehicle (which was a 2 hour drive) from him in two days. Nagib stated he would call me back once he received the financing paperwork and finalize the deal. Well that’s when s$&t hit the fan. Ultimately, the financing rate he was able to match (he got me approved with Capital One), but he could not beat my current rate. However he then informed me that after talking with his manager Randy, he could not give me the 2nd $1000 rebate that he communicated. Then to add insult to injury, the 1st $1000 rebate he. could not grant because I have to finance through Lexus (which he never mentioned and didn’t make sense since you sent my application to Capital One and never to Lexus). So can you see my frustration. And then to put the nail in the coffin, Nagib and Shawn are the same level of sales managers and Nagib never informed Shawn that he was calling me and he was only aware of me and Shawn’s conversation because Shawn puts notes in the system when he talks to his clients. Thus, he is a snake towards his own coworkers. Ultimately I end of talking to Shawn and although Shawn was disappointed that Randy did not honor the specific numbers Najib provided me, we still were able to come to a agreement. I accomplished every task that Nagib had requested me to do and he was unable to deliver every step of the way. On top of that, Randy wasn’t even willing to try and make things right or fair on both ends. Very disappointing!!! Lastly, the vehicle I purchase is Lexus Certified; however, after driving, found out that the rotors needs to be turned (boyfriend said no big deal though) and then there is a huge scrap in the front passenger side bumper and there was a scratch on the back passenger side bumper. This makes me question how accurate the the 161 point inspection really is. Shawn did state that he would fix the issues, which in my opinion should not have been present to begin with, but it requires me to drive 2 hours to the dealership to drop the car off, 2 hours back home in a loaner vehicle, 2 hours back to the dealership (two days later) to pick up my vehicle , and then another 2 hours back home. Can you see the inconvenience, especially considering they have a Butler Lexus Macon that is 30 minutes away from me??!! To explain that craziness, I don’t have enough time. Ultimately, I WOULD NOT BUY another Lexus from this location because I was robbed of an experience that I had been waiting months to happen (and it should have been pleasant) but I do appreciate Shawn trying his best to fix what is in his control to better the TERRIBLE experience I had with Nagib/Randy.