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Butler Lexus of South Atlanta
Union City, GA
36 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 36 reviews
June 15, 2018
Technology Specialist I just purchased my 2nd Rx350. Patrick Crawford was great, he made sure that before I left the dealership that I understood everything about the tec I just purchased my 2nd Rx350. Patrick Crawford was great, he made sure that before I left the dealership that I understood everything about the technology in my SUV. Patrick was very friendly and knowledgeable about the technology in my SUV, love that he wanted to make sure that I truly enjoyed the experience of the purchase and how to work all the bells and whistles of my car. More
by Uneventies01
Employees Worked With
Leonard Brooks
Helpful May 14, 2018
Extremely Dishonest with Me Bought a car from them. Was pre-approved with my own financing from Capital One. I told them I wasn't interested in them shopping around for my financ Bought a car from them. Was pre-approved with my own financing from Capital One. I told them I wasn't interested in them shopping around for my financing. They still proceeded to hit my credit report with 2 additional inquiries (one from Credco and one from Wells Fargo). I talked to them and they said that they have no way to remove the inquiries even though it was their mistake. My credit score dropped 10 points because of it! I felt they were extremely dishonest with me. More
by bbagnall
Employees Worked With
Kevin
July 26, 2017
Excellent service, Bruce Winters,Chris Biro,David Mullen. Everyone went out of their way to find that special car for me. Spent time showing me new technology and how it worked. My experience was awesome Everyone went out of their way to find that special car for me. Spent time showing me new technology and how it worked. My experience was awesome Great group to work with. More
by Peggy Edmondson
Employees Worked With
Bruce Winters:Chris Biro:David Mullen
July 20, 2017
Excellent Salesman and Service My wife and I have been looking for a car for the last few months and encountered numerous issues with other dealerships or small car lots. Actually, My wife and I have been looking for a car for the last few months and encountered numerous issues with other dealerships or small car lots. Actually, horrible experiences. We decided to go to Butler Lexus of Union City and we had the great pleasure of working with our salesman, Stephen Pope. We cannot say enough good things about how great of a job that Stephen did for us. He was very personable and was not trying to pressure us nor hurry us up on our decision. We love our new SUV and will for sure go back in the future for any other purchases. Thank you! More
by Letarrant
Employees Worked With
Stephen Pope
July 07, 2017
Awesome Treatment The professional and awesome treatment given to us by Michael Banks in Sales and his team far exceeded our expectations!!! Great dealership!! Couldn The professional and awesome treatment given to us by Michael Banks in Sales and his team far exceeded our expectations!!! Great dealership!! Couldn't be happier with our experience in every department! Thank you John Cogan, Douglas Chen and Kelann Seals for all your great customer service!! We will be back !!! More
by darbon
Employees Worked With
Michael Banks
March 28, 2017
Stay away from this dealership I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned me t I would give 0 stars if I could. I was warned by my friend when I mentioned to him that I am going to this dealership to buy a new car. He warned me that this dealership's detail department is notorious for screwing up the car and lo and behold I noticed the swirls and scratch marks on a brand new LS460 even before signing the paper work. I should have walked out then. But the dealership assured me it is no big deal and they can buff it out. I left the car with them and didnt even drive that night. Long story short, they attempted to fix this 4 times and the swirls are still present. Yesterday, an independent 3rd party auto business has given me a report of the paint condition (even the clearcoat is damaged while the dealership tried to fix the swirls) but the dealership managers outrightly reject and refuse to acknowledge and correct the situation by doing the right thing. I have driven to this dealership from near Mall of GA 4-5 times. They are the absolute worst when it comes to customer service and by far the worst detail department. So do yourself a favor and stay away from this dealer if possible. At any cost don't let their detail department touch your car. I bought this car 3 months ago and tried my best to not give them a bad review since I hoped they will do the right thing and make this a positive experience for me. Today I was let down again and I had to share this for others so they can make an informed purchase. As a small business owner, I feel bad for writing a negative review but not taking care of an obvious issue and giving a runaround to the customer demands one. I hope the powers to be at Butler Lexus can intervene and remedy the situation instead of ignoring a small fish like me. More
by Venky
Employees Worked With
Not listed
