Butler Toyota

Rude and Incompetent Online Sales team! Terrible experience! My husband and I tried to purchase a vehicle from their used car unit and had one of the worst sales experiences I've ever had. W Terrible experience! My husband and I tried to purchase a vehicle from their used car unit and had one of the worst sales experiences I've ever had. We are not local so we were negotiating with their online sales team. This particular vehicle had some non-standard features added by a previous owner that I wanted photos of. There were continuous delays in getting the photos. We'd tentatively agreed upon a price, I submitted an application for pre-financing but I wanted to get those photos before committing. They sent the photos and then texted me an hour later to say they "Sold the vehicle. Sorry." When I called and talked to them they were beyond rude and blamed us for trying to negotiate, asking for "so many things", "emailing them so much" and having different last names (very sexist attitude!) so the "computer system didn't track". We simply wanted clarification on a non-standard feature! You'd think they'd know how to respond to emails and requests like this as the online sales team. Needless to say we will never buy with them and would not recommend. Marty Keefe (Sales Manager), James Dooley (Internet Sales Manager) and Brooke Sanders (Special Financing Analyst) should really think about careers where customer service isn't in the job description. More

Helpful. Kind. Personable. Love working with Mr Hatfield. He is always helpful. He updates me. Gives me great advice. He has excellent understanding of all situations and is not pushy just informative. He is always helpful. He updates me. Gives me great advice. He has excellent understanding of all situations and is not pushy just informative. More

Professional, courteous, and just a good group of people that work very hard to make your visit an enjoyable one. Very clean facility. Good prices that work very hard to make your visit an enjoyable one. Very clean facility. Good prices More

Larry is the best! He always does an excellent job explaining any issues. I feel comfortable, well treated, and a valued customer. - Thanks Butler Toyota for another great service! explaining any issues. I feel comfortable, well treated, and a valued customer. - Thanks Butler Toyota for another great service! More

Fast and effiecient The service department worked with me to set up a service time that was on my time table. Brian Hatfield got my car in quickly and finished quickly. The service department worked with me to set up a service time that was on my time table. Brian Hatfield got my car in quickly and finished quickly. More

Service Your assistant service manager, Jerry Turner, is definitely my "go to" person. He is very courteous and helpful. Some seats in waiting area were mar Your assistant service manager, Jerry Turner, is definitely my "go to" person. He is very courteous and helpful. Some seats in waiting area were marked with X. However, some people were not observing those seats. Suggestion: Use tape across arms of chairs not to be used. More

Customer service rep Brian Hatfield was extremely friendly and answered all my questions. The service was completed within and hour and they even were extra kind to me when I barely got back to pic friendly and answered all my questions. The service was completed within and hour and they even were extra kind to me when I barely got back to pick up my vehicle at closing time! More

From service to sales Butler Toyota cares about customers. Troy and Brian provided excellent customer service. All employees provide caring attention to every detail. Auto repairs can be scary they tem at But Troy and Brian provided excellent customer service. All employees provide caring attention to every detail. Auto repairs can be scary they tem at Butler explains and provides printed copies of information. They make you enjoy giving them your money. More

I love the service I get on my 2012 Prius. Brian Hatfield has always been very helpful. I have worked with him for years. I have called on him often for assistance with my car. Hatfield has always been very helpful. I have worked with him for years. I have called on him often for assistance with my car. More

Great service and friendly staff. Everyone was helpful and accommodating. They did not show my appointment on your schedule but hAd the good sense to work me in. Much appreciated and accommodating. They did not show my appointment on your schedule but hAd the good sense to work me in. Much appreciated More