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Button CDJR

Kokomo, IN

4.6
1,067 Reviews
Your automotive needs are our first priority here at Button Motors Inc, conveniently located in Kokomo, serving Marion IN, Peru IN, Logansport and Wabash IN. We house plenty of popular Chrysler, Dodge, Jeep and Ram vehicles which includes new Chrysler Pacifica, Dodge Charger, Jeep Grand Cherokee?, Wrangler? or Ram 2500, and we're sure you'll find the one that fits your needs. Looking to save on your purchase? There are many used car, truck or SUV options that fit within all budgets, and we have many to choose from!
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1220 E Blvd

Kokomo, IN

46902

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Showing 1,067 reviews

November 16, 2024

Not personable, kind of cold, not great customer service. Didn’t know the car only came with one key fob until after purchase and not much effort to get the other one. Told us to go buy one More

by mbart511
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Casey Conley
2.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Button CDJR responded

Thank you for your feedback, and we apologize for the experience you had. It's disappointing to hear that you felt the customer service was cold and that there was a lack of effort in assisting with the key fob situation. We understand how important it is to feel valued as a customer, and we’re sorry that we didn’t meet your expectations. Regarding the key fob, we should have communicated more clearly and worked with you to resolve the issue. We will review our processes to ensure better customer care in the future. Your feedback is important to us, and we hope to have the opportunity to make it right.

November 16, 2024

Everyone is so nice there and willing to make sure your vehicle is serviced correctly. Shannon is a great service advisor and I’ve always liked working with her. More

by rode17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 15, 2024

Very convenient they came to my work and picked the grand Cherokee up for service. Then brought it back a few hours later. More

by dfly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Yero, Erika Tobin
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 15, 2024

Jada and Shannon were great. In and out very quickly. Shannon printed a service bulletin off for me in case I have the same issue when traveling for the holiday. More

by ljohnson716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 15, 2024

This is the seventh vehicle I have purchased from Button Motors and overall I have been very pleased with all my vehicles and the service that has been performed by Button Motors. Jeremiah has helped me pur More

by culpy1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremiah Collier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Belt, Brian Webb
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 15, 2024

Shannon is an exceptional customer service representative and she is the reason I return. She goes above and beyond. She is my "go to" person and I trust her. More

by bwd5977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 15, 2024

Amazing customer service. Made me feel welcome and heard. Listened to what I wanted and was looking for. He helped me find a great deal and exactly what I was looking for. More

by marie.e.morris.1974
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Belt
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 14, 2024

Great customer service whether it's for me (I struggle with technolohy) or my jeep. More

by rgmeyers1997
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC/Jeremiah Collins
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 14, 2024

Dropped off my Ram dealership shuttled me 20 minutes to my home and they picked me up at home a few hrs later. No wasted time. Outstanding More

by gusndaisy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

November 14, 2024

Fast, easy, on time, and service with a smile. They fit me in with in 24 hours for an oil change. Thanks! More

by ddlalonde4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Henn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lupoi, Chris Belt, Miranda Armstrong, Matthew Yero, Tim Sweeden
Dec 03, 2024 -

Button CDJR responded

Thank you for your review! We are happy to hear you had a great experience with us, we can’t wait to serve you again!

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