Jada Critchlow
Jada Critchlow at Button CDJR

Jada Critchlow

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

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4.8
218 Reviews
4.8

218 Reviews

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218 Reviews of Jada Critchlow

July 12, 2026

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Employee Rating

Don't like the way u do ur warranty takes to long to determine took 3 days for u to let me know that's not acceptable I talk to dealership in bunker hill they think Uguys are crazy the way u do it I so More

by bret.shoffner
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

July 11, 2026

Dealership Rating
Employee Rating

Had ac recharge & diagnosed, paid $800 & still not cooling like it used to More

by Amanda
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Jul 13, 2026

Button CDJR responded

Hi Amanda, please reach out to our Service Manager, Mari Whaley at Mari.whaley@drivechariot.com. We'd like to chat more over this situation!

July 10, 2026

Dealership Rating
Employee Rating

Great communication and customer service. Great communication and customer service. Also would recommend their service to anyone else. More

by Hendricks2690
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Jul 13, 2026

Button CDJR responded

Thank you so much for sharing your experience with us! We really appreciate your kind words and support!

July 07, 2026

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Employee Rating

Very friendly staff, especially when I checked in and left I definitely think that Buttons have stepped it up. More

by trophiesforever
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Jul 07, 2026

Button CDJR responded

Thank you so much for the review! We really appreciate it!

July 06, 2026

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Just had oil change. Everyone I dealt with was friendly, courteous, professional and efficient. Nothing more to say. Don’t remember who all I dealt with, so everyone gets More

by jameslwoodall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 07, 2026

Button CDJR responded

Thank you so much for your kind words! We really appreciate you taking the time to support us!

July 06, 2026

Dealership Rating
Employee Rating

Jada was quick to assist me at drop off and check in. My vehicle was pulled in and serviced within minutes by a courteous and knowledgeable technician! The inspection was gone over thoroughly and clearly More

by RYUKO12
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Jul 07, 2026

Button CDJR responded

Thank you so much for sharing your amazing experience with us! We are happy to hear this! Thank you so much for choosing Button! We hope to be able to work with you again in the future!

June 24, 2026

Dealership Rating
Employee Rating

Always open and honest Helpful in assessing the needs of my Jeep to keep it in good running condition. More

by skromann
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Jul 01, 2026

Button CDJR responded

Thank you so much for the kind feedback! We really appreciate you taking the time to leave us a review!

June 23, 2026

Dealership Rating
Employee Rating

not happy with the resolution the follow up in the Communication on this scheduled service More

by scottpinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 06, 2026

Button CDJR responded

Please reach out to our VP of Fixed Ops, Joe at joseph.ealy@drivechariot.com regarding your experience with us.

June 21, 2026

Dealership Rating
Employee Rating

My experience was great! Quick service and great communication! Jada is amazing and ensured my experience met my expectations! More

by Arjohns
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Jun 22, 2026

Button CDJR responded

Thank you so much for the review! We appreciate your kind feedback, and hope to be able to work with you again in the future!

June 21, 2026

Dealership Rating
Employee Rating

This is my 3rd vehicle in a row that Buttons has done all service work on. Always professional and courteous no matter how swamped they are. Service has always been excellent More

by pfitter1234569
Recommend Dealer
Yes

Other Employees Tagged: Jada Critchlow

Jun 22, 2026

Button CDJR responded

We're so happy to hear you've consistently had a great experience with us! Thank you for choosing Button and for your continued trust and support. We appreciate your loyalty and look forward to serving you again in the future!

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