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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
601 Reviews

601 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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July 03, 2025

Easy to work with. Good communication and work gets done in a timely manner. No thanks. More

by mpconyers
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jada Critchlow
July 02, 2025

Promise and quick service. The check in was easy and I had no issues with it being a company lease. More

by rsilvers1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

The service advisor Shannon was very helpful in getting my tire replaced. She know her stuff. More

by hendrix_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Vehicle was completed as promised, without any issues. Easy to drop off and pick up, close to work and home. More

by mike.hosier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Always finds the actual problem(s) & the BEST solution(s). Always finds the actual problem(s) & the BEST solution(s), and someone always has knowledge of potential problems/solutions before the c More

by lwilliams230
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dillman
June 29, 2025

Speculation was the main point of their communication. Very little was based on fact or actual diagnosis. They made assumptions with minimal testing and didn't even ask questions that a proper mechanic wo More

by Zpaul857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kolton Sandefur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you for sharing your experience. We’re sorry to hear that you felt our communication and diagnostic process didn’t meet your expectations. Providing accurate diagnoses and treating our customers with respect are very important to us, and we regret that you didn’t feel that was reflected during your visit. We take your feedback seriously and will use it to improve our processes. If you’re open to discussing this further, please feel free to reach out to us directly—we’d like the chance to better understand and address your concerns. Jody@drivechariot.com

June 28, 2025

I like the way everybody make you feel like family, knowing that makes me feel. I am important to them. More

by diamondsunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 27, 2025

All right ? ? Okay All right All right Okay All right All right All right ?? More

by tkmcb99
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Dillman
Jun 30, 2025 -

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 26, 2025

Thanks for getting are vehicle in for service. Being on the road an on a schedule can be a little stressful. Thanks gif making it a lot less stressful. More

by sdstuller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 23, 2025

I appreciate them getting my vehicle in right away and taking care of the problem. Everything was done according to the way it should’ve been. More

by info@davidsonexcavating.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2025 -

Button CDJR responded

Thank you so much for the kind words! Keeping our customers informed and delivering quick, quality service is what we strive for. We truly appreciate your recommendation and look forward to seeing you again.

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