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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
671 Reviews
Call Service Center (765) 553-6861

671 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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December 24, 2024

The people there were real professional and curious. They had to go through a lot of different sizes of lug nuts keys and didn't complain a bit More

by pjpride1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Button CDJR responded

Thank you for your great review! We're so glad to hear that our team provided professional and courteous service. We pride ourselves on tackling every task with a positive attitude and attention to detail. We appreciate your kind words and look forward to assisting you again in the future!

December 23, 2024

So I called the day before my oil change,to check if it was first come first serve and the person on the phone said yes we open at 8:00 am.well they changed that,so I didn't get done until 11:45. Why did I More

by Bman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Button CDJR responded

We apologize for the confusion and frustration caused. We offer appointments and walk-in's to better accommodate schedules. If appointments are set, then those will come before walk-in's. However, walk-in's are taken on a first come first serve basis throughout the day. We certainly did not intend to mislead you. Your time is valuable, and we regret that your visit did not meet the expectations you had.

December 23, 2024

Garritt was very patient explaining the situation and giving me the time I needs to decide what to do next. Thank you. More

by rozzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Serritella
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Dec 26, 2024 -

Button CDJR responded

Thank you for your kind feedback! We're so glad to hear that Garritt took the time to patiently explain the situation and give you the space you needed to make an informed decision. We truly appreciate your trust and are happy to have had the opportunity to assist you!

December 23, 2024

I was in and out pretty quickly on a busy day. Jada is a great asset to this business!! More

by asmithers1738
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your feedback! We’re so glad to hear that you were able to get in and out quickly, even on a busy day. Jada truly is an asset to our team, and we appreciate you recognizing her excellent service. We look forward to assisting you again in the future!

December 23, 2024

Good with working with people! ! Thank you for answering my questions!! Thank you for great service for the vehicle!! Affordable prices!! More

by Gainlogo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your kind words! We're so glad to hear that our team was helpful in answering your questions and providing great service for your vehicle. We strive to offer both quality service and affordable prices, and we're thrilled that you had a positive experience. We look forward to serving you again in the future!

December 23, 2024

Advisor stated that the wait was too long to get Allstate on the phone to verify my tire protection package. They just wanted me to pay up front instead and they would reimburse me if/when they get the appro More

by ajc1350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jada Critchlow
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Button CDJR responded

Thank you for sharing your experience, and we truly apologize for the inconvenience you faced. It’s completely understandable to feel frustrated when there’s a delay in verifying your tire protection package, and we agree that you shouldn’t have been asked to pay upfront without confirmation. Your feedback is important, and we will review the situation with our team to improve both our communication and efficiency in handling such requests in the future. We truly appreciate your business and hope to provide you with a much smoother experience next time.

December 23, 2024

Shop was friendly Time n line to talk was short Time getting done was promp More

by pfrichey49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your feedback! We're glad to hear that our shop provided a friendly experience, and that both your wait time to speak with us and the service time were prompt. We truly appreciate your business and look forward to serving you again soon!

December 23, 2024

Was a great experience, was able to into service quickly and Jada took great care of my needs and respected my time. Would recommend . More

by youell72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Belt
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was great and that Jada took excellent care of your needs while respecting your time. We truly appreciate your recommendation and look forward to serving you again in the future!

December 23, 2024

I dread car work. The last three times have been great, however, at Button. Prompt and convenience, considering car troubles are quite inconvenient. More

by MajesticMike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2024 -

Button CDJR responded

Thank you for sharing your experience! We completely understand that car work can be stressful, but we're so glad to hear that your visits to Button have been prompt and convenient. We strive to make car troubles as easy as possible to handle, and we appreciate your trust in us. We look forward to continuing to serve you!

December 22, 2024

Service department got my LOF completed in a reasonable amount of time and in a professional manner. More

by mwstahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
Report | Print
Dec 23, 2024 -

Button CDJR responded

Thank you for your feedback! We're pleased to hear that our service department completed your LOF in a timely and professional manner. We appreciate your business and look forward to assisting you again in the future!

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