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Button Chrysler Jeep Dodge Ram - Service Center

Kokomo, IN

4.6
581 Reviews
Call Service Center (765) 553-6861

581 Reviews of Button Chrysler Jeep Dodge Ram - Service Center

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April 24, 2025

I always take my Dodge's to Button's. Shannon is great to work with and no one touches my cars other than Chris Ingle. More

by apple_scruff_59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Ingle
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Apr 24, 2025 -

Button CDJR responded

Thank you for your 5-star review with us. We appreciate you! Shannon and Chris are great assets to our team!

April 24, 2025

I always enjoy taking my vehicles to Button for service. They are friendly and do not attempt to sell you something that isn't needed. Like you know - honest. More

by pmoeller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Linda Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Button CDJR responded

Thank you for the wonderful review! We're so glad to hear that you always have a positive experience at Button. We pride ourselves on being honest and transparent with our customers, and it's great to know that you appreciate that. Thank you for your continued trust, and we look forward to serving you again!

April 24, 2025

Shannon was pleasure to work with. I had come in with a complaint about and earlier experience and she was able to handle the situation. More

by mark.gollner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Button CDJR responded

Thank you for sharing your experience! We're glad Shannon was able to assist and resolve the situation for you. We truly appreciate your feedback and are happy to have had the opportunity to make things right. Thank you for your patience and for working with us!

April 24, 2025

The service department was friendly and honest about my service, gave an estimated duration and was close to that time. More

by mikeharlow_in
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lupoi
Report | Print
Apr 24, 2025 -

Button CDJR responded

Thank you for your 5-star review with us. We appreciate you!

April 24, 2025

Good service, haven't had a bad experience yet. Keep up the good work! KEN More

by knewell6102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Button CDJR responded

Thank you, Ken, for the great feedback! We're so glad to hear you've had positive experiences with us. We truly appreciate your support and will continue to do our best to provide excellent service. Looking forward to serving you again!

April 24, 2025

At the conclusion of this transaction did not feel that I was kept informed of what was going on in a timely manner Nor do I feel that what they told me was wrong with the car was necessarily truthful More

by CJUNE1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jada Critchlow
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Button CDJR responded

Thank you for sharing your feedback. We’re truly sorry to hear that you didn’t feel fully informed during the process and that you have concerns about the information provided. Clear communication and transparency are very important to us, and we want to make sure every customer feels confident in their experience. Please reach out to us directly so we can address your concerns and work towards resolving any issues you encountered. We value your business and hope to make things right.

April 24, 2025

Unhappy with my vehicle repair and how I still have the issue unresolved after 2 years More

by mitwrigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Dillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Critchlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Buckler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mari Whaley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garritt Stryker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kolton Sandefur
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Belt, Miranda Armstrong, Erika Tobin
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Apr 24, 2025 -

Button CDJR responded

Hello, we'd like the chance to make it right. Please email our Service Manager, Mari Whaley at mari.whaley@drivechariot.com. Thank you!

January 27, 2025

Very professional friendly ,they thought it would take four days to a week to get blower got it in a few More

by pullen_troy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Tobin
Report | Print
Jan 31, 2025 -

Button CDJR responded

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. We're glad we could exceed your expectations and if you need anything else, don’t hesitate to reach out!

January 21, 2025

Kolton went above and beyond to make sure my car was safe to drive and kept me involved in what was going on. More

by mindy_l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Button CDJR responded

Thank you so much for sharing your experience! We’re so glad to hear that Kolton went above and beyond to ensure your car was safe and kept you informed throughout the process. We truly appreciate your trust in us, and we’ll be sure to pass along your kind words to him. If you ever need anything else, don’t hesitate to reach out!

January 20, 2025

Did a fantastic job, tookcare of everything that needed done.well be back fof more service. More

by genejones2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolton Sandefur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2025 -

Button CDJR responded

Thank you so much for your kind words! We're thrilled to hear that everything went smoothly and that you felt well taken care of. We look forward to welcoming you back for more service in the future!

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