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Byers Subaru Dublin

Columbus, OH

Overview
Employees
Reviews
Vehicles
4.8
1,034 Reviews
Byers Subaru Dublin has the new or used car you have been searching for "near me" at a price you can afford. With a friendly and helpful sales staff, highly skilled Subaru mechanics and multiple automotive certifications, Byers Subaru Dublin is your new Subaru dealer serving Columbus. Our mission is to make every customer a customer for life by consistently providing world class services. Superb customer care, competitive prices and a knowledgeable staff are a few of the things you will find at our new and used Subaru dealership. Learn more about what makes us great and sets us apart on our Why Buy from Us page. Visit us today and take a test drive in your dream Subaru or give us a call.
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2455 Billingsley Rd

Columbus, OH

43235

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Showing 1,034 reviews

April 25, 2024

One of the things I spent thousands of dollars to have repaired and had to return several times to have checked last year was oil leaks. And now the warranty on that work has already expired and the quot More

by pbohn
Recommend Dealer
No
Employees Worked With
Danny
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Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to share your experience at Byers Subaru Dublin. I am saddened to hear that your recent visit did not meet your expectations. Our service team prides themselves on providing high-quality and efficient repairs, and it is concerning to hear that we fell short in this area. We apologize for any inconvenience caused by the previous repair not being successful, which should have been covered by the warranty. We would be happy to work with you on potential solutions and provide a detailed breakdown of the cost for the repairs identified. Please do not hesitate to reach out to us directly so we can continue this conversation and find a resolution that works best for you. Thank you again for bringing this matter to our attention, and we hope to have the opportunity to regain your trust in our service department.

Helpful
April 25, 2024

Very timely and efficient. The quick service drop off is a great program. Happy I signed up for the maintenance program! More

by Dan.havener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for taking the time to leave a review about your experience at Byers Subaru Dublin! We are delighted to hear that you were pleased with our quick service drop off program and that you have signed up for our maintenance program. We take great pride in providing timely and efficient service to all of our customers and we truly appreciate your kind words. Thank you for choosing Byers Subaru and we look forward to continuing to meet your automotive needs in the future!

Helpful
April 25, 2024

They make the car buying process easy and enjoyable. They also take time to explain everything about your purchase. More

by b.fink89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessie Scott, five stars
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May 07, 2024 -

Byers Subaru Dublin responded

Thank you so much for your 5-star review! We're thrilled to hear that our team at Byers Subaru Dublin made the car buying process easy and enjoyable for you. Our goal is to provide exceptional customer service and we're glad to know that it was reflected in your experience. Thank you also for mentioning our sales team's thoroughness in explaining everything about your purchase - we believe in ensuring that our customers are fully informed every step of the way. Thanks again for choosing Byers Subaru Dublin, we appreciate your business and hope to see you again in the future!

Helpful
April 24, 2024

Teresa is amazing and very customer centric. She has made both purchases very comfortable and easy. My wife has high anxiety when dealing with these types of situations and she enjoys working wi More

by owspks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Teresa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russ in finance (?)
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May 02, 2024 -

Byers Subaru Dublin responded

Thank you for your glowing review, and congratulations on your recent purchase with us here at Byers Subaru Dublin! We are thrilled to hear that Teresa provided exceptional customer service and made the car buying process smooth and enjoyable for both you and your wife. We take pride in our team members who go above and beyond for our customers, and we will make sure to share your kind words with Teresa. Thank you for choosing to do business with us, and we look forward to being a part of any future vehicle purchases or needs you may have. Happy driving!

Helpful
April 22, 2024

I love the warm reception and care. I love the spotless, spacious waiting area with its pleasing refreshments. I love how attentive and welcoming everyone is. I love the efficiency. I l More

by MEADOWS.1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Byers Subaru Dublin responded

Thank you for your glowing review and kind words, we are thrilled to hear that Subaru has resonated with you on such a positive level. Our team takes great pride in creating a warm and welcoming environment for all of our customers, including providing refreshments and maintaining a spotless waiting area. Your appreciation for our commitment to safety, kindness, and honesty truly means a lot to us. We are dedicated to upholding these values in all aspects of our business, from the quality and efficiency of our work to how we communicate with our customers. Thank you again for choosing Byers Subaru Dublin, it was a pleasure serving you and we look forward to welcoming you back in the future!

Helpful
April 20, 2024

The work was done in a timely manner and future service needs were explained fully. More

by lodegaard0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ann Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for the 5-star review of your recent visit to Byers Subaru Dublin! I am delighted to hear that your service was completed efficiently and that our team was able to thoroughly explain any future service needs for your vehicle. We appreciate your feedback and hope to see you again in the future for all of your Subaru needs. Safe travels!

Helpful
April 20, 2024

Another great job by Teresa and Subaru overall. This was second car purchased this year! More

by garyamott
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Teresa Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for your continued support and loyalty, we truly appreciate it! We're thrilled to hear that Teresa was able to provide you with another great car buying experience at Byers Subaru Dublin. We look forward to serving you again in the future!

Helpful
April 20, 2024

This was the best dealership experience I’ve had. Maria was very kind and made sure my car was well taken care of. I was even able to work in a comfortable nook while waiting for my Crosstrek to get More

by benlgrimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Laney
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Apr 29, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin, we are thrilled to hear that it was the best dealership experience you've had! Maria is an amazing member of our team and we are happy to hear that she took good care of you during your visit. Comfort is important to us while you wait for your vehicle, so we are glad to know that our nook provided a comfortable space for you to work. Thank you again for your kind words and we look forward to seeing you again soon!

Helpful
April 19, 2024

Atef was a pleasure to work with. Very knowledgeable on the cars, offered to show us multiple different vehicles both new and used and was incredibly patient with us. We left feeling More

by krizek.kyle
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Atef Behery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Braunbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Byers Subaru Dublin responded

Thank you for choosing Byers Subaru Dublin, and for taking the time to give our dealership a glowing review. Atef truly represents what we stand for with his knowledge, patience, and dedication to excellent service. We are thrilled to hear that your experience was a positive one and we hope you enjoy your new car! We look forward to seeing you again in the future.

Helpful
April 19, 2024

Took my 2022 Subaru in on April 5th for a oil change and tire rotation and ask them to wash it When it was finished I alerted the service writer the glove box was on the floor a mechanic was noticed a had t More

by wdj321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greyson
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Apr 19, 2024 -

Byers Subaru Dublin responded

We would like to sincerely apologize for your recent experience at Byers Subaru Dublin. We strive to provide top-notch service and it seems we have fallen short of our goal in this case. We understand how frustrating it can be to bring your vehicle in for maintenance and not receive the thorough care you deserve. We assure you that this is not a reflection of our standard level of service and we take all feedback seriously. We appreciate your patronage over the years and want to make things right. Please reach out to our service team at your convenience so we can address any lingering concerns and ensure future visits are nothing less than exceptional. Thank you for bringing this matter to our attention, we hope to have the opportunity to regain your trust in the near future.

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