Byers Volvo Cars

Highly Recommend We had a fantastic sales experience leasing a new S60 at Byers Volvo. Dustin was friendly, knowledgeable, professional and easy to work with. I was We had a fantastic sales experience leasing a new S60 at Byers Volvo. Dustin was friendly, knowledgeable, professional and easy to work with. I was comfortable asking questions and never felt pressured. He helped us make the right decisions for our purchase and we are very happy with our new car. This is our 2nd Volvo purchase from Byers and we will be back in the future! More

Seamless Our sales experience was superb. Our sales Person A.J. made getting the set up of the new car seamless. My wife and I were very pleased. Eric in fi Our sales experience was superb. Our sales Person A.J. made getting the set up of the new car seamless. My wife and I were very pleased. Eric in finance was very professional an very helpful. The sales manager Mark and the entire team was tops. More

We hate the car purchasing process but Byers Volvo makes it painless! This is our 2nd time buying from them and we're as satisfied this time as last time. They help get us the best price possible, the paper it painless! This is our 2nd time buying from them and we're as satisfied this time as last time. They help get us the best price possible, the paperwork process is efficient and they answered all our questions. Dustin and Eric are amazing and we're very happy. Thanks! More

An awesome experience! Bought a 2016 Volvo XC60 from Byers Volvo and could not have been happier with the experience. The team treated me very well, answered any questions I Bought a 2016 Volvo XC60 from Byers Volvo and could not have been happier with the experience. The team treated me very well, answered any questions I had and made the whole car buying experience a breeze! Thanks so much for a great buying experience! More

Easy Team to work with. I was pleased with my interactions at this dealership. They made me feel very comfortable from start to finish. They were all very personable and we I was pleased with my interactions at this dealership. They made me feel very comfortable from start to finish. They were all very personable and were very helpful in solving any issues on my purchase of a used vehicle. They seemed to work well as a team. Just good feel at this dealership! More

Absolutely Simple Joe was very knowledgeable about the car and even dug up some history for me about the car and its previous owners maintenance pattern. I would recom Joe was very knowledgeable about the car and even dug up some history for me about the car and its previous owners maintenance pattern. I would recommend this dealership, they really do care about your purchase and don't try to sell you something not right for you. More

Easy buying experience All the employees I encountered on my two visits were very friendly and knowledgeable. This was by far the least painful car buying experience I hav All the employees I encountered on my two visits were very friendly and knowledgeable. This was by far the least painful car buying experience I have participated in. I went back at 6:00 one evening to test drive another vehicle for comparison. My sale and trade in were complete and I was driving home with the new car in just over two hours. It couldn’t have been any easier. More

Salesman was on call 24 /7/365 One Saturday night I found the vehicle on line so I called the dealership. We live in Cape Charles, Virginia so I wanted to make sure the vehicle was One Saturday night I found the vehicle on line so I called the dealership. We live in Cape Charles, Virginia so I wanted to make sure the vehicle was available and the price was firm before we traveled over 500 miles to purchase the vehicle. Dustin Stygler answered the phone with a cheerful, Knowledgeable and professional voice. He is GREAT to work with. Everything he promised he delivered ! We drove all day Sunday, spent the night in a nearby hotel and was at the Dealership Monday morning at 9:00 am to pickup the vehicle. They were very helpful with the high Tech information system explaining everything to my wife. After the Demo she felt very comfortable driving it along back to our home. I would highly recommend this Dealership for their honesty, professionalism, friendliness, and Great deals. So far, we absolutely love our new 2019 Volvo xc 40. It's a dream car for the young and old with all the high Tech safety features and innovative styling. More

Great deals, terrible service I was long in the market for a new car after mine suddenly hit the dust. Found one online at Byers Volvo that was within my price range. I met with Du I was long in the market for a new car after mine suddenly hit the dust. Found one online at Byers Volvo that was within my price range. I met with Dustin, he was very friendly, energetic and answered most the questions I had. That's the positive of this story. After making the decision to purchase the car, I dealt with Eric in finances. First they tried to talk me into going with Wells Fargo at a higher interest rate than what my bank had promised me. When I questioned them they said there was no way I could get that interest rate. I went through with the purchase but didn't feel good about it. It kept nagging at me so I called my bank the next day and they said they had no problem going with the lower interest rate. I called Eric and cancelled the purchase through Wells Fargp and had to go back in to sign all new paperwork. Then after purchasing the car, I come to find out it only has one key. Frustrating yes but not a huge deal until I find out that the keys for the car I purchased are computerized and the previous set controls that do not allow me to turn my radio volume up over a certain level, won't play the radio unless my seatbelt is buckled at all times and dings annoyingly every time I reach a certain speed limit. The catch is, I can't change the settings without another key which I come to find out is $300. So i am already putting money into my new car. Two weeks after purchasing the car, my check engine light comes on (this car is a 2017, not old). Something needs replaced, again not a huge deal but no one wants to take their car in to get fixed after just buying it. Especially after being promised twice that the car has been thoroughly checked and in good condition. I let Byers know of the issue and received no apology or recognition of the issue. Then a month passes since buying the car and I receive an email from Eric asking for my social security number, there was an issue with my application. Again no big deal but no explanation or apology for inconvenience. Then I go on vacation to the mountains (not a lot of service or wifi access). I was able to receive emails but no able to respond. I receive another email from Eric saying I need to come in and sign paperwork. No details, explanation or apology. First day I get back from vacation I am able to go in and sign paperwork but my temp license plate expired because of the delayed paperwork. Did Byers offer to pay for the new temp tags cost? No, they told me there was nothing they could do about it and that I needed to go to the BMV to get new tags and pay for it myself. I understand things happen and don't always go smoothly but the lack of communication, support and just a simple apology for the inconvenience of everything just has really made me disappointed in Byers. I would not recommend buying from there no matter how great the deal. More

Car buying made simple I went in just to look and test drive a car out of curiosity. I was welcomed right off the start by several friendly employees(and customers). The ent I went in just to look and test drive a car out of curiosity. I was welcomed right off the start by several friendly employees(and customers). The entire staff is amazing. They work hard to get you the best deal. They also make the process as time saving as possible. No games are played, no pressure to buy, and that impressed me the most. Due to those reasons I ended up buying the car and got a very nice warranty included. I would absolutely recommend checking these guys out. More