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Byers Volvo Cars

Columbus, OH

Overview
Reviews
Vehicles
4.8
159 Reviews
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301 N Hamilton Rd

Columbus, OH

43213

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Showing 159 reviews

September 18, 2023

Exceptional experience! The entire Byers team was accommodating, courteous, knowledgeable, and professional. The team went above and beyond for me, specifically Joe Arrasmit More

by jwooden1
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Arrasmith, Mario Sanchez, Mark Zambito, Dustin Stygler
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Sep 20, 2023 -

Byers Volvo Cars responded

We are thrilled to have delivered a five star experience for you! Thank you for your kind words about Joe, Mario, Mark and Dustin who worked hard to make sure you found the perfect 2023 XC60. It is heartwarming to hear that we've exceeded your expectations. At Byers Volvo, we prioritize great customer service and will do whatever we can to help our customers find exactly what they are looking for. We are so glad that you had such a positive experience with us and thank you for recommending us to your friends and family. Thank you for being a valued customer of Byers Volvo!

Helpful
September 14, 2023

Freddy was very knowledgeable, pleasant to work with, explained all details in the easy form to understand. Great customer service. Freddy deserves all the stars possible More

by ursulabarash
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Freddy
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Sep 15, 2023 -

Byers Volvo Cars responded

Thank you so much for taking the time to share your wonderful experience with us! We are overjoyed to hear that Freddy was able to provide you with great customer service throughout your visit. It's clear from your review that he truly dedicated his time and effort into finding a car tailored to your needs, and we appreciate that you acknowledge this. We take our guest service very seriously here at Byers Volvo and investments in training our staff ensure that each of our customers enjoys their visit. We want everyone who walks through our doors to have an enjoyable and stress-free experience, and it seems like Freddy is well on his way towards delivering this! Please reach out if there is anything else we can do for you in the future. We look forward to seeing you back in the dealership soon!

Helpful
September 09, 2023

Great Purchasing experience. David Johnson and Joe Arrasmith made sure the my XC60 was ready for pickup and all of the details were in line for a fast and easy delivery. Easy pea More

by ndannemiller
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Johnson, Joseph Arrasmith
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Sep 10, 2023 -

Byers Volvo Cars responded

Hi, thank you for choosing Byers Volvo to help with your vehicle needs! We appreciate your business and are thankful for your review.

Helpful
September 06, 2023

Great experience in buying my new car. The sales team was flexible and easy to work with! More

by datorrell
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Marcum
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Sep 10, 2023 -

Byers Volvo Cars responded

Hi, thank you for choosing Byers Volvo to help with your vehicle needs! We appreciate your business and are thankful for your review.

Helpful
September 04, 2023

Dustin was very knowledgeable and helpful in helping us navigate our purchase of our new Volvo. More

by rjroutson
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike
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Sep 06, 2023 -

Byers Volvo Cars responded

Thank you for taking the time to review Byers Volvo, we really appreciate it! We're thrilled to hear Dustin was able to help make your purchase experience seamless and enjoyable. We do our best to make sure our customers have an excellent buying journey, and that's all thanks to our amazing team of associates like Dustin. We hope you and your new Volvo enjoy many years of great memories together! Thank you again for sharing your positive experience with us.

Helpful
September 01, 2023

Great experience . ... Dustin was wonderful to work with and the entire staff was friendly, helpful and professional. Highly reccomend! More

by jjohnson
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dustin Stygler
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Sep 06, 2023 -

Byers Volvo Cars responded

Thank you so much for the kind words about your experience at Byers Volvo, we truly appreciate it! I have passed along your feedback to the staff and to Dustin in particular. We strive to ensure our customers have only the best experiences when visiting us, and it's wonderful to know that we achieved that goal with you. We look forward to seeing you again soon!

Helpful
September 01, 2023

Thank you Ralph for everything. Very good experience. Highly recommend. Ralph Marcum for your next Volvo purchase. More

by s_cisler
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Marcum
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Sep 06, 2023 -

Byers Volvo Cars responded

Thank you for your review of Byers Volvo and for recommending us to others! We truly appreciate your kind words and are so glad that Ralph Marcum gave you such a great experience. Our goal is to provide all our customers with exceptional service from start to finish, and we’re glad Ralph was able to achieve that. We thank you again for your valued feedback—we will strive to continue offering excellent customer experiences well into the future.

Helpful
August 16, 2023

Ralph was great to work with on our recent used car purchase. He was very responsive to our questions before, during and after our purchase. I would highly recommend him and Byers Volvo. More

by Karen
Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ralph Marcum
Report | Print
Aug 16, 2023 -

Byers Volvo Cars responded

Thank you so much for your kind words about Ralph and Byers Volvo, Karen! We do our best to provide a great experience for our customers and we are thrilled to hear that Ralph was able to accomplish this during your car purchase. We cannot thank you enough for taking the time to review us and recommend us. We truly appreciate it! If there is anything else we can do for you, please don't hesitate let us know. Thank you again!

Helpful
August 16, 2023

My experience with Joe Arrasmith and Byers Volvo was fantastic. They made purchasing my new car quick and easy. One of the best car buying experiences I’ve ever had. More

by Emackey
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Arrasmith
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Aug 16, 2023 -

Byers Volvo Cars responded

Thank you for taking the time to review your experience at Byers Volvo, and we're thrilled that it was so positive! We strive to provide exemplary customer service and create a pleasant car-buying experience for our customers. We're especially pleased to see that Joe provided you with an impressive level of service and made the process straightforward and efficient. We appreciate your kind words!

Helpful
July 20, 2023

Horrible customer service. 2017 Volvo XC90. only 100,000 miles. charged me $5000 to fix engine...a few weeks later they claim the engine blew up. told me car is worth $500 n More

by jim
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
tom beard
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Jul 24, 2023 -

Byers Volvo Cars responded

Thank you for taking the time to review Byers Volvo, Jim. I'm sorry to hear about your experience with us and that your engine required repair work. It is never our intention to cause distress or frustration for our customers - we take feedback from our customers very seriously and aim for the best possible customer service throughout every interaction. We will forward your concerns about your experience with us and investigate further. If there is anything else we can do to improve your visit or assist you in any way, please contact us and a member of our team will be happy to chat to you further.

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