Byers Volvo Cars - Service Center

Tim was very attentive, professional, prompt, courteous & knowledgeable. Whenever I need Service, he is always has a positive attitude. knowledgeable. Whenever I need Service, he is always has a positive attitude. More

Friendly and helpful. Very informative about work that is being done on my car and how long it will take to complete the work. Very informative about work that is being done on my car and how long it will take to complete the work. More

I noticed some missing exterior parts after service was done. I called dealership and they looked in the car wash to see if the parts had fallen off during the car being washed. They were not in the car done. I called dealership and they looked in the car wash to see if the parts had fallen off during the car being washed. They were not in the car wash. The next day I received an email from the service manager Tom Beard requesting pictures of the parts that were missing. Tom Beard then checked their video system to see if they were missing before or after the car wash. The video showed that the bike rack end cap was missing when I showed up for service and the front tow hook cover was on the car after the car wash. So, I apparently lost the end cap on the way to the dealership and the tow hook cover on the way home. I appreciate the extra effort on Tom’s part in looking into solving this mystery of the missing parts. I was upset but hope I didn’t come across as accusing them or their carwash for the lost parts. I guess it was just a coincidence that they both fell off the car that day. Thank you for solving the mystery of the missing parts! More

Horrible customer service. 2017 Volvo XC90. only 100,000 miles. charged me $5000 to fix engine...a few weeks later they claim the engine blew up. told me car is worth $500 n 2017 Volvo XC90. only 100,000 miles. charged me $5000 to fix engine...a few weeks later they claim the engine blew up. told me car is worth $500 now. told me if I want to take it home they want me to pay them $1500. Beyond words. shameful More

Had a 9:45am appointment for regular 10,000mile interval service .waited 2 weeks and told I was waiting for car. Was told about 2 to 3 hours for service. They didn't take my car in until 2:45pm. Idid no service .waited 2 weeks and told I was waiting for car. Was told about 2 to 3 hours for service. They didn't take my car in until 2:45pm. Idid not get my car back until 4:45pm. Why did they give me an appointment only to make me wait 7 hrs for a 2 hour job. My time is valuable too! More

RALPH was great Kept it straight to the point ! Was willing to listen to my ideas and tried to get me the best he could for trade in and re purchase. Was willing to listen to my ideas and tried to get me the best he could for trade in and re purchase. More

Services and product are great at Byers Volvo Columbus! Dustin helped me complete my purchase for white XC40. He provided me with strong support and friendly price as well. Thanks for providing me with suc Dustin helped me complete my purchase for white XC40. He provided me with strong support and friendly price as well. Thanks for providing me with such great car purchase experience, really appreciate it! More

The service has always been top notch. The service techs are professional in every regard and go extra to explain situations that were not planned for. are professional in every regard and go extra to explain situations that were not planned for. More