C Harper East service/ Parts
Just got 2021 Silverado there traded 2018 that I got at Bell Vernon where I would give their Service 5 stars, however East is a different story, I ordered a factory tonneau cover thru my sales person who was very good, long story short the tonneau sagged during recent rain, and water lays on top
It show’s specifically in the direction that was suppose to have 4 supports, mine did not hence sag and water ponding.
I returned to the dealer as the directions said that came with the tonneau 2 weeks after purchase. Went to parts and service explained the issue:
Service fellow said this isn’t a GM product 3rd part, I said your people ordered it, I showed him the directions that showed 4 supports, he said must be for another tonneau, I said no it came with it, then asked if I had the box, I said no I put it on 2 weeks ago, he said nothing he can do!
He never went to look at the truck, never asked for receipt and I said what do I do?
He said file a complaint, good luck!!
Nice, so I sure did, called the number on his “non GM” tonneau and it’s GM customer service! The number is right below where it says return to your dealer with problem with the co we! And I obliged him with a complaint and this review, something so simple becomes time and aggravation! The GM representative sent a case number, I sent them pictures and information. What a xxxx of a way to open a new dealership! I may take all my services to Another dealer, I cannot recommend anyone dealing with C Harper East service.
Bell Vernon a different story good people!
Hopefuy GM customer service can guide me to a simple resolution to a simple problem
This truck won’t be serviced there!