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C. Harper Ford Kia Honda

Belle Vernon, PA

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1,404 Reviews

100 Harper Dr

Belle Vernon, PA

15012

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1,404 Reviews of C. Harper Ford Kia Honda

February 01, 2019

You title it, why do I have to be bothered with this baloney Did not fix problem but did refund my deductible on warranty. Seems they don't feel confident they can fix problem with electronic system (navigation More

by LDSKERRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I haven't the faintest idea what their names are, and I RESENT THIS UNNECESSARY requiirement
Feb 01, 2019 -

C. Harper Ford Kia Honda responded

Thank you for your feedback. We appreciate you bringing this issue to our attention. I am sorry to hear that you had a negative experience with us. I would like the opportunity to discuss what happened with you further. Please contact me at your earliest convenience and we can discuss this further. Thank you, JoAnne Kranik, Business Development Center Manager, C. Harper Auto Group, 724 929 8000 x548 or jkranik@charper.com

February 01, 2019

Everyone was awesome All the employees I came in contact with were very professional , helpful and Heather went out her way to help me when I forgot my insurance card More

by LKLING226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Secrist
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

We do understand that things happen sometimes, so we do try to accommodate as much as we can! Heather is a great member of our service team. Thank you so much for your time and the review!

February 01, 2019

100000k Service Though there were specific things that are done during the 100000k service check, It was catered to what my truck needed.ex: I recently had an oil cha More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Evancho
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

Thank you so much for the review! Kari is nice and thorough, so we're glad that we were able to keep the service custom to your truck. We hope to have you back for the next 100,000 miles!

January 31, 2019

Lengthy but for the amount of work it was acceptable.. During my previous oil change the cover for the oil filter was installed improperly and ruined the cover. The machanic during this visit had difficult More

by DAVIDFFRANCIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
None, Len Marino
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

Hello! Thank you for the feedback, we definitely need to hear about these type of situations, so they never happen again. We truly appreciate your patience and are glad Len was able to come through.

January 31, 2019

The best experience C Harper and their associates made this the easiest and greatest experience for me to get me a great vehicle at the best price. I could not be happier More

by BRITTANYLEE130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Eberlein, Scott Bickerton
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

Thank you so much for taking the time to write this review. We appreciate your time and kind words, hopefully we see you soon for your routine maintenance at our service department!

January 31, 2019

Recall Repair F-150 door latch freezing concern (18N03) Easy to schedule truck for door latch freeze recall repair. Courteous staff, Work completed very close to Lens estimated completion time. Need more t More

by KERN7840
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Len Marino
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

Thank you for the review. We are glad the process went smoothly and you had a positive experience!

January 30, 2019

Exemplary experience! Darren and Jeff are great to deal with. I had a couple vehicle option requests and they went above and beyond to find the vehicle with those options w More

by JAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Decker, Darren Burns
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

Jeff and Darren are definitely a great team! We are so happy we could find you what you wanted. Thank you for the review, and we look forward to helping out in the future!

January 30, 2019

Great place for service The Kia service team is always professional and friendly. They do a great job in a timely manner at a fair price. I trust them with my vehicle and hig More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Len Marino
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

Thanks for the review! We do value our customers time, so we are glad we could get it done in a timely manner. We appreciate your trust and business. Hopefully we see you again next time!

January 30, 2019

good service experience Len caught the fact that we were overdue for an oil change and managed to squeeze us in while we waited. Always good experiences here. More

by STREPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Len Marino
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

Len definitely pays attention to the details! We're glad that we were able to get everything done for you, sometimes things just pop up. Thank you for your time and the review.

January 30, 2019

Excellent customer service Friendly and professional service. My only complaint is the wait. The waiting room needs to be a little more comfortable and a place to charge your ph More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The main guy that worked with me I don’t know his name, Len Marino, Heather Secrist
Feb 28, 2019 -

C. Harper Ford Kia Honda responded

Hi Chris! I apologize for the wait, and we definitely appreciate your patience. We need feedback like this, so we can work on improving our customers' experiences. Thank you for the review!

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