CDJR of Columbia

Loyalty Has anyone noticed that out of all the negative comments Machens never once have said they want to rectify a situation? Even people such as myself, wh Has anyone noticed that out of all the negative comments Machens never once have said they want to rectify a situation? Even people such as myself, who has been a loyal Machens customer, has been screwed over by Machens and they dont care. I will no longer send family and friends to Machens so they wont have to deal with the bulls**t im going through with them. I wouldnt wish Machens on my worst enemy. Nothing is ever done to gain customers trust and loyalty back. More

Service Department Fail Had a issue with my diesel still under warranty was pouring white smoke from under the hood and into the cab during regen. Dropped it off on a Friday Had a issue with my diesel still under warranty was pouring white smoke from under the hood and into the cab during regen. Dropped it off on a Friday and they said they couldn’t duplicate the problem. As stated it’s only during regen. Asked if they’d just check the whole emissions system for leaks. They said Monday they did with nothing found. Got it home and decided to look for myself and found a gasket had blown out of the exhaust causing the problem. Three days it was there and they didn’t find it. Took it back on Tuesday and the tech refused to come talk to me because he was busy after missing the problem. So I asked to wait for it as I’d been long enough without my truck, being under warranty I expected it to be fixed. The tech was clearly angry with the service advisor on two occasions, especially when told I wanted my truck fixed that day. So they looked and blamed an aftermarket nut on the flange for the problem and refused to warranty it after wasting hours of my time not properly diagnosing my vehicle. (You could see a giant soot stain under the truck as soon as you looked) I will never step foot in this dealer or the service department again. I’ll gladly fix my unwarranted exhaust gasket myself and save the money. The truck was clearly not looked at for leaks. It was so obvious. I understand if an aftermarket nut caused this. But after wasting hours of my time and going days without my truck to not even look at the exhaust system? Then try to charge me for your time? That’s terrible. Tammie was polite at least. However Pat was rude and inattentive and failed to diagnose my truck after saying the system had been looked at. They tried to get the truck to repeat the problem and didn’t bother actually looking for the source. More

Service Department I was very pleased when I took my Jeep in for its first service. They were extremely helpful and listened to my concerns or what I had to say. I appr I was very pleased when I took my Jeep in for its first service. They were extremely helpful and listened to my concerns or what I had to say. I appreciate they have women working in the service department as I have been a service advisor in the past a Dodge/Jeep dealership and I know how hard it is for some customers to feel that a woman is qualified to help them. Great work ladies! More

Great communication Rana displayed a great level of communication and compassion during the entire process. From dropping my truck off to paying for the expense, she was Rana displayed a great level of communication and compassion during the entire process. From dropping my truck off to paying for the expense, she was great to work with during a stressful time. More

Oil change I bought my Jeep 2018 back in December of 2017 and I have been so happy with he machens team! I would recommend them to anyone! I bought my Jeep 2018 back in December of 2017 and I have been so happy with he machens team! I would recommend them to anyone! More

Oil Change and tire rotation Really my only complaint was that I had asked to be called on my cell when the service was done, but the rep called and left a message on my home phon Really my only complaint was that I had asked to be called on my cell when the service was done, but the rep called and left a message on my home phone instead. More

Service Very easy and painless oil change! Fast service, friendly, and accommodating to my schedule. The pickup after service was just as easy, in and out Very easy and painless oil change! Fast service, friendly, and accommodating to my schedule. The pickup after service was just as easy, in and out More

They did there job I went in there to look at 13000 dollar flex left with a 17000 dollar journey so yeah they did there job and sold me a car I went in there to look at 13000 dollar flex left with a 17000 dollar journey so yeah they did there job and sold me a car More

service Was a prepaid oil change,tire rotation and service from a package brought awhile ago for a special deal. Dont know what else to say Was a prepaid oil change,tire rotation and service from a package brought awhile ago for a special deal. Dont know what else to say More

Love my 2017 Jeep I feel my sales rep and finance director did their best to get me what I was looking for. Thank you very much for your help I feel my sales rep and finance director did their best to get me what I was looking for. Thank you very much for your help More