CDJR of Leesburg

I was extremely disappointed. It took 9 hours for them to do an oil change and put 4 new tires on. It took me almost 3 hours of calling starting at 1:50 pm to find out the statu It took 9 hours for them to do an oil change and put 4 new tires on. It took me almost 3 hours of calling starting at 1:50 pm to find out the status of my car since I dropped it off at 8 am and they had given me an uber ride home. It took 3 phone calls and I finally spoke to someone around 3 pm. I was never informed that they would do my car last if I left it there and decided to wait at home. I had to cancel plans for my afternoon as well as dinner due to the extensive time it took and total lack of communication. When I finally got back to Jeep and picked my car, I expressed my concerns with the Manager, who have me no explanation and a sad apology for my inconvenience and had complete disregard for the wasted time that I experienced waiting for my car all day to be completed. More

Kobe's handling of my car problem was excellent. Late on a Friday afternoon my car would not shut off. I immediately brought the car to the dealership without an appointment. I received immediate se Late on a Friday afternoon my car would not shut off. I immediately brought the car to the dealership without an appointment. I received immediate service. It was quickly determined that the Start Button was malfunctioning. Kobe was my advisor. He proceeded to write up the report and got me an Uber ride home. The following day i received a call from Kobe at about 9:15 am that an Uber ride would be picking me up to take me to Hertz Rental for my rental car. On Monday I received a video from the dealership showing that the Start Button had been replaced. I picked up my car on Tuesday. considering that the Maintaintance Department is only open on Saturday till 5 and closed on Sunday and the part had to be ordered and i did not have an appointment i am extremely happy with the service and attentiveness. Kobe is excellent to work with. More

They told the warranty department that it was a pre existing condition witch is not true. Also was told that the jeep was bought in this year. The jeep was bought in 2018 I got the warranty in this y existing condition witch is not true. Also was told that the jeep was bought in this year. The jeep was bought in 2018 I got the warranty in this year. So that said they were not going to cover it. More

JoLynn is a great salesperson. She is very friendly, not pushy but will help you figure out what is best for you. She’s professional and an all around great person as well as sales She is very friendly, not pushy but will help you figure out what is best for you. She’s professional and an all around great person as well as salesperson. More

Thanks for being a great Family to us , thanks for getting Me in So soon . .😊 getting Me in So soon . .😊 More

Salesman has no concern for customer after sales Bought 2020caravan broke down on highway brought it back to salesman referred me to used car manager and said I only sell them 2020caravan broke down on highway brought it back to salesman referred me to used car manager and said I only sell them More

The service was accomplished quickly and the job done was professional. I will return to this dealer for more service when needed. Kimberly was very helpful. I will ask for her the next visit. professional. I will return to this dealer for more service when needed. Kimberly was very helpful. I will ask for her the next visit. More

Kobe handled the service on my car from the start to finish. Ge kept me informed of progress and was very business-like while being personable. finish. Ge kept me informed of progress and was very business-like while being personable. More

It was a pleasure to buy my Jeep wrangler with this dealer. The people in charge were so kind and gentle! They tried so hard to make my family and I happy! Maglio is from my country so I felt like I wa dealer. The people in charge were so kind and gentle! They tried so hard to make my family and I happy! Maglio is from my country so I felt like I was at home! Abdias is so communicative too! Thanks for everyone in this dealer we are so happy to be part of the Jeep family! More