CDJR of Leesburg

Katie is awesome at her job, great customer service and knowledge of vehicles and the warranty dealings. knowledge of vehicles and the warranty dealings. More

Spent almost $500 fixing my radio and took my car home Friday morning. Saturday morning my radio kept going on and off. Its Sunday and my radio is static. Not happy that I spent $500 only to still have Friday morning. Saturday morning my radio kept going on and off. Its Sunday and my radio is static. Not happy that I spent $500 only to still have my radio not working. Will be calling on Monday. Not paying again for my radio since you didn’t fix it. More

The service teams are always professional and everyone is eager to make sure you have been helped eager to make sure you have been helped More

Love the people, love the place , love the service, love the coffee, miss the snacks. the coffee, miss the snacks. More

Quick check in, and offer of assistance as needed was very swift. Otto Zimmerman in the service department went above and beyond, to satisfy my reason for visit. very swift. Otto Zimmerman in the service department went above and beyond, to satisfy my reason for visit. More

I don’t know who Kobe is. They were not the advisor I had I keep trying to contact them because I’m still having issues with the $4k+ work I had done, and no one returns my They were not the advisor I had I keep trying to contact them because I’m still having issues with the $4k+ work I had done, and no one returns my calls More

Worked over email, easy, got car and payment i wanted. Excellent warrenty and extended warrenty Excellent warrenty and extended warrenty More

The dealership reached out immediately when I showed interest in the vehicle however each time I went to meet with the person I was talking with on the phone, they weren't available and I got sat with s interest in the vehicle however each time I went to meet with the person I was talking with on the phone, they weren't available and I got sat with somebody else. The vehicle was listed for 21,595 the first time I went to look at it and without asking me what type of warranties I wanted added on, if I had a license plate to transfer over, or if I had a co-signer they were finalizing the price at over 30,000. After leaving dissatisfied the first time they dropped the listed price $500 and when I asked about the nearly $10,000 mark up I was ghosted. I then got a pre approval on CarGuru and got a confirmation email stating the only step left was to go over warranties and sign papers with the dealership, and that they would be notified of my pre approval and reach out to me to make an appointment. The dealership didn’t reach out until a day and a half later and it wasn’t even about my pre approval, at that point I had already decided I was going to drive there and show them my pre approval in person since they never contacted me. I went back with the pre approval showing considerably lower payments, I was told pre approvals are never accurate and if I wanted something even close to that payment I'd have to put $10,000 down. (Literally HALF of what the listed price was and for a used car????). As I was pulling out of the dealership somebody came out to seemingly save the sale by telling me I could get another car on their lot, and that when they put my information in, it pulled up other cars but the one I wanted didn’t show up meaning I didn’t qualify for a loan on that car. This is far from true as 1. I was given a payment option for that car but it was unreasonable and 2. I did the pre approval on the app for that specific car and had no issues. The girl I sat with told me multiple times “the type of car you’re looking for and the payments you want just doesn’t exist.” Which it surly does exist, just not when the dealership is marking the car up $10k. They never once showed any concern or care for me as a customer, they made it very clear they were only there for the sale with a take it or leave it attitude. Overall I'm very disappointed with the customer service and feel very taken advantage of. I can very confidently say that ALL of the bad reviews on here are 100% accurate. This dealership shouldn’t even be in business. More

Jay was amazing from start to finish! We had a great experience overall and would return to buy another vehicle in the future. We had a great experience overall and would return to buy another vehicle in the future. More

Very busy place but worth the waiting time. Friendly and knowledgeable employees. I would recommend CDJR to my friends Friendly and knowledgeable employees. I would recommend CDJR to my friends More