CDJR of Leesburg

Customer service is excellent. Always satisfied with work done on car. Great food and beverages! Always satisfied with work done on car. Great food and beverages! More

Absolutely Horrendous recommended items that were already completed on a previous visit and recommended power steering fluid be flushed when % days earlier had passed with green . Took car in for a problem completed on a previous visit and recommended power steering fluid be flushed when % days earlier had passed with green . Took car in for a problem with alternator after having oil changed day before said they could have it done on Tuesday had to order a part or could have it done this afternoon (Mon) with a part that would have a 1yr. 12,000 miles guarantee said go ahead for this afternoon when got home called and said I'd wait for factory part They said it was already done just putting on belts I said OK get a call later that day that the alternator had damaged the PCM and would be another $1323.92 and would be ready Tuesday. Tuesday called said I needed the van to transport Wheelchairs to dr appt Wed if van was not ready please contact so I could reschedule appt NO RERSPONSE Called Wednesday AT 1 p.m. told bill was closed out but give them a couple of hours . Texted Thurs at 4.34 NO RESPONSE finally at 12.26 Fri get a text saying car was ready.When I got there was extremely upset Had talked to another Mechanic and he said the person MAY have damaged the PCM when putting in the alternator (can't verify ) Service told me I had a factory Alternator in my car asked how could that be when you never had one there Monday and installed the other one by noon . EXPENSIVE lesson learned got an oil changed then led to alternator and PCM never had a problem in the last 14 years when it was Bill Bryant. FYI while I was there heard a mechanic come out and tell an advisor that while trying to remove two bolts they had damaged the frame (wonder who pays for that ?????? ) Communication was SO bad. My advisor would not even ask me to sign paperwork . More

Buying a car from a dealership has its ups and downs. You have to expect that you'll be hit with "dealer handling fees". In recent years, that amount has doubled to around $2.000. What I didn't expect You have to expect that you'll be hit with "dealer handling fees". In recent years, that amount has doubled to around $2.000. What I didn't expect was an additional $3,000 in "Advantage" fees. So, at CDJR, add $5,000 to the listed price plus taxes of $350. Had I realized what I was getting into, I would have never visited the dealership. But, like so many others, I was a captive audience member who didn't escape the classic line: "what can we do to put you in this car". But, I only have myself to blame. I took the bait and they reeled me in. More

Solid service, repair was done at a reasonable time. My advisor Katie was very helpful My advisor Katie was very helpful More

Busy - wanted oil change - one hour until the job was started - great after they started! started - great after they started! More

Great service all around. Polite, organized, and a good communicator. Went right to work on the problem and corrected it in a very short time. Polite, organized, and a good communicator. Went right to work on the problem and corrected it in a very short time. More

Charged me $150 to install a battery and $57 to dispose of it when other local shops do it for free. Also took 7 hours. Won’t go back! of it when other local shops do it for free. Also took 7 hours. Won’t go back! More

They couldn't do the job directed. Took longer than told. X x x x x Took longer than told. X x x x x More

Very prompt and the staff is outstanding, and the waiting room is great specially, if you’re hungry at lunchtime room is great specially, if you’re hungry at lunchtime More