CDJR of Leesburg

I Was Wow’ed!I was shopping for a new Jeep. I had I Was Wow’ed! I was shopping for a new Jeep. I had recently had a horrible experience at another dealership. I was very guarded when I walked into I Was Wow’ed! I was shopping for a new Jeep. I had recently had a horrible experience at another dealership. I was very guarded when I walked into Bill Bryan. I found a Jeep online that I loved and drove 1 1/2 hours from home to see it. As soon as we arrived at the dealership, we were made to feel welcomed. We had an appointment with Don. He welcomed us and took us straight to the Jeep. He explained the low price was due to the Jeep not having air conditioning right away. I thought he was joking but apparently AC is an option for Jeeps (who knew!!). They assured me that it could be installed and they would work with me on a great deal. Boy were they right. I explained my horrible experience at a previous dealership. I explained that I had been pre-approved through my bank. They did not have an issue at all with that. As we were waiting for the final approval through my bank to go through, the finance manager, Niko, came over. He explained that he was confident that he could find me a lower interest rate. I explained that I did not want my credit report all dinged up with inquiries. He took the time to explain to me about how credit reports work. He explained that if he wasn’t confident that he could get me several points lower interest rate, he would not run it again. I’m so glad I trusted him. He found me an interest rate that I thought I would never qualify for. They worked hard to find me the best deal they could. Everyone at the dealership who we worked with were wonderful and treated us like we were the only ones they were helping at the time. I love my new Jeep and would go back to Bill Bryan if I ever need another vehicle. More

I brought my 2017 Jeep Grand Cherokee to Bill Bryan with a good paint issue. The service writer Jose was so helpful and kept me informed of how repairs were progressing. I highly recommend this dealership a a good paint issue. The service writer Jose was so helpful and kept me informed of how repairs were progressing. I highly recommend this dealership and when I am ready to purchase another vehicle this will be the dealership. More

Was more than helpful. Our sales rep was Dylan and was and did go far and beyond and sales rep I have experienced in 43 years. Had some issues with the final person on last step. They Need a big chan and did go far and beyond and sales rep I have experienced in 43 years. Had some issues with the final person on last step. They Need a big change here because his customer service was sneaky, and unethical More

Worst customer service experience in any dealership I've experienced. Found the model vehicle I was searching for on their website, contacted the dealership on a Monday morning as soon as I left work. Sp experienced. Found the model vehicle I was searching for on their website, contacted the dealership on a Monday morning as soon as I left work. Spoke to Troy, he explained that I could do a credit app and they expected the vehicle the following Monday 08/17 it was currently in transit. I explained I would do the credit app get all the numbers and I would be able to pass by on Friday 08/21 which was yesterday because that was first night off. On Thursday 08/20 afternoon I am contacted by a David, he called and texted me claiming he was Troys sales manager. ( I honestly do not appreciate when the dealer starts calling when its someone else other than the direct person I was originally working with) I explained that I work overnights and I would be there in the morning after I got off work . They received the vehicle that Thursday. Friday morning 08/21 I am contracted by both gentlemen what time do I expect to be there, Once again I explained I am leaving work i will go change pick up my trade in and head to the dealership by 11am. The dealer is about an hour and a half drive from my home , on the way I texted both gentlemen said I was running a few minutes late, they both said no problem. All of a sudden, David texted then calls and said where I was that there's a customer about to purchase the vehicle, I explained it's a 90 minute drive I am about 8 minutes away as per my GPS, he then just said well the customer is here we are sorry, I was upset and said thank you for your help. I immediately contacted Troy, my original point of contact I explained I was about 6 minutes as per the GPS and explained what David said, he proceeded to tell me " what do you expect you've missed several appointments, " when I said sir when we first began this process I specifically told you I would be here Friday to do all the paperwork, I texted both you and David that I would be here at 11 but I was running a few minutes late it is a 90 minute drive, I am almost at your dealer right now ( it was currently 1150am) Troy said " well you said 11 now its almost 12, the car was delaer traded) i said thank you and hung up. I told my wife what had happened , she was very disappointed with the lack of respect this dealership showed for its customers. Please do your research when purchasing a new vehicle, maybe it was just a bad week for these two gentlemen, but I would not recommend Bill Bryan Dodge. They wasted my time. More

Service for tire that got a screw in it. They were welcoming and very helpful when I called about the problem. While I waited they drove me to a restaurant to eat lunch while I waited and them came to welcoming and very helpful when I called about the problem. While I waited they drove me to a restaurant to eat lunch while I waited and them came to get me when the car was ready. More

Excellent service Service was excellent. I will use the dealership again. I came in for a oil change and Jose found some body work that should be taken care of and it Service was excellent. I will use the dealership again. I came in for a oil change and Jose found some body work that should be taken care of and it was under warranty. I was given a loaner. I was very happy More

Great people Very good people to deal with. Kept promises and did an outstanding work. Trustworthy and honest and would buy from them again and plan to do so. Very good people to deal with. Kept promises and did an outstanding work. Trustworthy and honest and would buy from them again and plan to do so. More

I love the service I get. no pressure at sale. I would recommend to anyone. the select is great, and I enjoy the service depth. they take good care of me. recommend to anyone. the select is great, and I enjoy the service depth. they take good care of me. More

The entire staff is excellent and a pleasure to interact with! They make a service call a welcoming experience. Oddly, I look forward to my next visit. with! They make a service call a welcoming experience. Oddly, I look forward to my next visit. More

Well, I was all ready to give a 1 star review but thanks to Leslie in service, I am pleased to give them a 4 star and wishing in good faith that I could give a 5 star. I’m not going into detail about all th to Leslie in service, I am pleased to give them a 4 star and wishing in good faith that I could give a 5 star. I’m not going into detail about all the events that transpired while my truck was in the shop. What I will say is that Leslie went above the call of duty in keeping me informed and immediately taking action if a problem arose. I left there knowing that she did her best to see that I was satisfied before I left. Now, the reason for a four star rating. I had to return my truck due to a known problem by the service people in back. Both times I picked up the truck, there was a paper inside that said WASH and VACUUM. The truck was not vacuumed either time. So, sadly, I can not give a 5 star rating. Thank you Leslie! You do deserve a 5 star rating. I am looking forward to working with you again! More