CDJR of Leesburg

We all dread buying a car, but I look forward to working with Jared Lindsey, courteous, knowledgeable, and a nice guy. You know where I am going when we are ready for a new car. with Jared Lindsey, courteous, knowledgeable, and a nice guy. You know where I am going when we are ready for a new car. More

Brought my 2017 Pacifica in for my last packaged oil change and tire rotation. Last time it took 2 hours. I thought it couldn't get any worse than that. Today's appointment was an oil change, tire ro change and tire rotation. Last time it took 2 hours. I thought it couldn't get any worse than that. Today's appointment was an oil change, tire rotation plus the added task of plugging a tire with a slow leak caused by a nail that they were told about when I brought it in. It took OVER 3-1/2 HOURS! RIDICULOUS! It had to go up on the lift twice. Why didn't they fix the tire when they had it off for rotation? Their advertised "FAST OIL CHANGE" is nothing but a farce. I will never buy from them or use them for service again, ever. Fool me once, shame on you. Fool me twice, shame on me. Never again. My next car will not be from Bill Bryan. More

Everyone was very professional, they listened to my requests and did their best to fulfill them. I was pleased with the trade and our salesman, Rob Storz, was outstanding. requests and did their best to fulfill them. I was pleased with the trade and our salesman, Rob Storz, was outstanding. More

I am extremely pleased with this dealership I have purchased a few vehicles. Tiffany, in-service has done an excellent job for me over the last few years. purchased a few vehicles. Tiffany, in-service has done an excellent job for me over the last few years. More

I have purchased two vehicles from this dealership. I won’t again. My latest purchase was a pre owned diesel truck. Second day it wouldn’t start. It was towed back to them. Problem wasn’t fixed. I took i won’t again. My latest purchase was a pre owned diesel truck. Second day it wouldn’t start. It was towed back to them. Problem wasn’t fixed. I took it to the GMC dealer to have it repaired. Also had a needed front end alignment.. had to replace a damaged running board. While in their shop they were out of loaners and got me a rental. I was charged $50.77 by Hertz that they wouldn’t pay. The salesman told me they had gone over the vehicle one end to the other. Obviously they had not. I’ve spent over $1,000.00 on repairs and they couldn’t care less. Never again. More

Worst experience with a dealership service in my life. Called before Thanksgiving to set up the appointment, the appointment was made for 12/1 at 830 am. Upon arrival there is not much direction on how t Called before Thanksgiving to set up the appointment, the appointment was made for 12/1 at 830 am. Upon arrival there is not much direction on how to proceed to drop off the vehicle, you just get out go inside and get pointed to your service advisor, not my normal experience with any dealer in my decades of buying and getting serviced through a dealership just very unprofessional. I went in for a simple service & explained my concern of a noise we hear when reaching 55-60 mph, I thought possible wheel bearing, tires or just the sound of a jeep, this being the first jeep I have purchased for my fiancé I just wanted a diagnosis. I explained again how I purchased through a private sale a few weeks ago, the 2012 only had 50k miles on it and sat in a garage most it’s life, we are not sure if the noise is normal or an issue needs to be addressed. During the check in, my service advisor Katie March informed me that there was a recall on the jeep that is “On Chrysler” and they would be swapping out the occupant restraint controller. I said ok sounds good and left in confidence of Katie March’s word saying she would call when they know something. Now in my experience when u have a appointment at a dealership service department they usually diagnose the problem and call within 1.5-3 hours. Well I gave them till 130 pm before I called over 5 hours because I knew recalls could take some time. I asked the receptionist for Katie March I get redirected to a voicemail of a guy, I left a message and then emailed Katie March. After 30 minutes and no return of call or email, I called again asking for Katie, was told she’s with someone, I asked if I could talk to another person was told only my advisor could help me with my service. I then asked for a supervisor or manager, put on hold for 10 min and then informed that the manager was out to lunch and would call me back. 2 hours later the manager calls me back, she was so rude over the phone she told me Katie was doing online training and your tires are over 10 years old that is the noise I said ok thanks even though the truck was 8 years old I found this strange that jeep would put 2 year old tires on a new vehicle they are the original tires(after I picked it up the tires DOT was 5211 meaning made on the 52nd week of 2011 so not over 10 years old still old yes but the principal that I can research and read a date better then a mechanic is insane and very unsettling. She then gave pricing for tires I said no thanks I’m going to shop around. I asked her why they did not call me within a few hours she said it had to wait for the proper technician. She then went on and said the recall was a 3 hour job that’s the reason, I said ok I was not made aware of this at check in I didn’t even know it had a recall and suggested that they let customers know these things. I also suggested that they should not over book more then they can handle. She became combative and said we are not over booked lol Clearly lady, I asked can I come get the vehicle? She said no they are wrapping it up and Katie would call when ready I was hella confused because 8 hours later the car is not done. Katie called me at 410 at this time I was over the conflict and just wanted to be done with this place she told me it’s done we came and picked it up I walked in and was greeted by a kid who asked what I needed I said picking up asked who my advisor was I said Katie he walked over to the other room got the key and paperwork I paid the bill and left. I expected a manager or Katie to at-least show face when I arrived but they did not. When I get home I look over the invoice you will never believe, it said parts on order hold. I was then more confused so I tried to call and got no where so I re emailed Katie asking if the recall was completed she emailed back the next morning no it was not. I couldn’t believe this ya know? I called and asked for t the manager this morning and was transferred to Jason, I explained to him this entire situation just to make him aware of this insanity and he didn’t have much to say I told him I’m gonna leave a review and reach out to corporate. His response “ok” I just hung up on that guy. Now I’m a business owner and I do not bash businesses even when I have a bad experience but this place deserves to be called out. BAD BUSINESS NOT ONLY WILL I NEVER COME TO BILL BRYANS I WILL BE HESITANT TO PURCHASE A DODGE,CHRYSLER,OR JEEP EVER AGAIN. More

Great experience! Salesman was Jared Lindsey. Very knowledgeable, helpful, and made you feel like he cared and wanted my business. We drove multiple versions of the new 2021 Ram 1500 before finally fi knowledgeable, helpful, and made you feel like he cared and wanted my business. We drove multiple versions of the new 2021 Ram 1500 before finally fining the right one for me. Felt no sense of being rushed at all. Process for purchase although long, was fairly stress free. We went back and forth a few times on numbers, but they were willing to work with me each time. Would highly recommend this dealer, and salesman Jared. I will be using them again. More

I went for service a week before and was told I needed an appointment. Arrived day of the appointment and waited for 20 minutes and finally stopped a tech for help. I was asked my name and who I had an appoi appointment. Arrived day of the appointment and waited for 20 minutes and finally stopped a tech for help. I was asked my name and who I had an appointment with? Fortunately I had his card and the tech said I will get them. Who new! I could have done that and saved 35 minutes of my rides time. More

Found the car I was looking forVery easy to deal Found the car I was looking for Very easy to deal with Brought the car to my house Good trade in value for my Mini Cooper Found the car I was looking for Very easy to deal with Brought the car to my house Good trade in value for my Mini Cooper More

I have A Dodge Challenger and they have been great about handling any service problems. I would buy and recommend them. I had air conditioning problems. It was oil ut of warranty but low miles. They were ab handling any service problems. I would buy and recommend them. I had air conditioning problems. It was oil ut of warranty but low miles. They were able to take care of it. More