CDJR of Leesburg - Service Center

Ryan is the best! See Ryan, you won’t regret it! Communication is the best See Ryan, you won’t regret it! Communication is the best More

Great service and expertise. Thorough and thoughtful. Each step of the experience was delightful, including the free popcorn and hot dogs provided. Thorough and thoughtful. Each step of the experience was delightful, including the free popcorn and hot dogs provided. More

Koby Hiltz, has always gone above to help me with all issues and being a older female not always understanding he takes the time to explain. issues and being a older female not always understanding he takes the time to explain. More

Everybody at this Leesburg dealer was friendly and helpful. Carlos explained everything after the excellent service he did on my truck! Thank you, Carlos Mandoza, helpful. Carlos explained everything after the excellent service he did on my truck! Thank you, Carlos Mandoza, More

Service was quick and they communicated with me through the process and gave great service the process and gave great service More

Very helpful with our situation. Would do business with this dealership again. Thank you for the quick turn around. Would do business with this dealership again. Thank you for the quick turn around. More

Absolute pleasure to do business with you. Ryan was my service coordinator and was very much a pleasure to work with. Ryan is not shown with your Service Dept?? Ryan was my service coordinator and was very much a pleasure to work with. Ryan is not shown with your Service Dept?? More

Service appointment given on phone Monday to come in Tuesday 1:30 for brake check. Car finished after 2 overnight stays. Lack of updates/information. An appointment time apparently means that is to c Tuesday 1:30 for brake check. Car finished after 2 overnight stays. Lack of updates/information. An appointment time apparently means that is to come in and "wait your turn". I sort of feel suggestions were added of more things like tires. Yes, I could have said no, but ended up with all new brakes and all new tires and a cabin air filter. Everything went on for 48 hours leaving me without a vehicle for a long time. Next time I have an issue I guess I will look elsewhere. CDJR is just too busy or something. More

Ryan was exceptional with communicating with us what was going on with the vechicle. He was very underatanding going on with the vechicle. He was very underatanding More

I went to do an oil change and do the clean car wash that the guy offered. I waited inside my car for 20 minutes to get noticed, then another 10 minutes. The person who came to help me said that I only had t the guy offered. I waited inside my car for 20 minutes to get noticed, then another 10 minutes. The person who came to help me said that I only had two oil changes free and no tire rotation. I told him it may be a misunderstanding because I was offered something else. I asked for a review of my purchase, but he did not do it. I waited 2 hours inside. The guy came and asked if I wanted the car wash. I said yes! He asked again are you sure? So that made me feel like he doesn’t want to do it, or whoever person is in charge, I ask why. How long is it going to take? He answered: I don’t know, since he shows zero care and no interest at all in finalizing what was offered at the beginning I decide to just leave, he notices that I wasn’t happy about and tried to find an excuse about it, I told him that is not my first time in there. I have been a customer over two years and first time that I have a bad service. I really want to have more information of what I was offered in the purchase because I believe I have a year of oil change but only 2 oil changes doesn’t sound accurate, so I would love to have more details about the services that are included in my purchase. Thank you More