CDJR of Leesburg - Service Center

They said I needed new tires and my brakes needed to be replaced now becouse it was a safety issue. They didn't do what I wanted them to do a front end alignment, align my steering wheel, rotate the tires replaced now becouse it was a safety issue. They didn't do what I wanted them to do a front end alignment, align my steering wheel, rotate the tires and put air in them. They did rotated my tire and when my wife picked up my truck she drove down the road and the low tire pressure light came on for the 2 rear tires so they let my wife leave with under inflated rear tires, 20 psi low and they want to talk about safety. I called the service tech. and said I would bring it back Saturday morning and he would be there to make sure I got in and out quick as possible, He was not there. I walk around the lot for 50 minutes when I seen my truck parked in the back lot so I went to talk to the service tech about what was going on, he said my truck was being worked on I told him it was parked in the back lot and that's when he told me he didn't see that the front end alignment was done so he called someone to get it and put it on the front end alignment rack. I walked around for another 30 minutes, I walked back by the shop and they have my truck sit in the corner behind the shop. I ask the service tech what was going on with my truck, he said it's on the rack. I told him it wasn't and to bring me my truck so I was there for 2 hours and all they did was put air in my tire. Before I left he said they didn't want to align the front end because they were afraid it would pull to the left and I wouldn't be happy with that. I went to a tire store, they looked at my tires and brakes and said I could get a another 10000 miles out of my tires and brakes were at 50% More

Same great service even though the business changed hands. Our only complaint was that the Uber driver never showed to take us home. hands. Our only complaint was that the Uber driver never showed to take us home. More

Took van in for an oil change. Every man I encountered I told, check the tire pressures. I knew they were off. At checkout, I asked Carlos if the pressures had been checked. Nothi Every man I encountered I told, check the tire pressures. I knew they were off. At checkout, I asked Carlos if the pressures had been checked. Nothing on paper indicated it had been done. He said he would check. My van was parked in the service driveways far lane. Carlos got into my van and moved it to the closest lane out of my view. Came in and said your tires are fine. My xx alarms went off. Seniors get this a lot, people treating us like we are dummies. I've taken 3 car engines apart for valve jobs to be done. I replaced the 4speed transmission on my Dodge Aspen. Countless brake jobs, fuel pumps, etc. And here's Carlos moving my van 50 feet and telling me the tire pressures are fine. LIAR! When I got home the right rear was 38, all the others were over 40. Such a simple thing to lie about. More

good job of finding additional issues. Carlos solved the logistical problems which was very helpful. Carlos solved the logistical problems which was very helpful. More

Good sales department, Service department took several months to correct the issues on the certified used vehicle I purchased. months to correct the issues on the certified used vehicle I purchased. More

Kobe is Great! He takes great care of my Truck and keeps me informed on my upcoming Services! He takes great care of my Truck and keeps me informed on my upcoming Services! More

The only issue I had was the fact that we had to wait to 30hrs for diagnoses and along wait for parts. Service advisor was excellent although sometimes hard to get a hold of because he was very busy. 30hrs for diagnoses and along wait for parts. Service advisor was excellent although sometimes hard to get a hold of because he was very busy. More

Tim took time to hear and understand what work needed to be done. It was completed ! be done. It was completed ! More

Our experience was phenomenal. Ashby took care of us and was so kind. He kept us updated all the time which was wonderful. I accidentally left my purse in the car and he got it Ashby took care of us and was so kind. He kept us updated all the time which was wonderful. I accidentally left my purse in the car and he got it for me. The repair was done in a timely manner. More

Horrible communication by service technicians, due to the bad communication my car repair was postponed. bad communication my car repair was postponed. More