CDJR of Leesburg - Service Center

Although Blaine’s name was on the service ticket I never talked to him. He never returned my calls (which were numerous). It was Katie who I dealt & communicated with to close my ticket. So, my rating on talked to him. He never returned my calls (which were numerous). It was Katie who I dealt & communicated with to close my ticket. So, my rating on this survey with 'High Marks' is hers. She was 'Super'….. Once we spoke she communicated with me & expedited closer. She was very professional & great to deal with. She is a keeper! She even arranged Transportation to the dealership. Don’t lose her. She is what you look for in a customer service representative. Very Happy Customer.. More

I've been using the service department for the last 10 years and have nothing but high praise for the individuals working there. They go out of their way to make sure your satisfied. Jose Valdes was outst years and have nothing but high praise for the individuals working there. They go out of their way to make sure your satisfied. Jose Valdes was outstanding during my last visit, went completely out of his way to MAKE sure I was a satisfied customer. Thank you, Jose. More

Katie has always gone above and beyond to ensure our service issues are resolved in a timely manner. service issues are resolved in a timely manner. More

Katie was excellent in keeping me updated and I really liked the short text video on the tire status. liked the short text video on the tire status. More

Work is done right the first time - kudos to the service department and mechanics. Friendly and fast. department and mechanics. Friendly and fast. More

The overall experience went well, negotiated a great price, got a great truck, my ONLY complaint: My trade in was taken back for appraisal (with my equipment installed and working) and when it was retur price, got a great truck, my ONLY complaint: My trade in was taken back for appraisal (with my equipment installed and working) and when it was returned to me, my light control switch box was dark and not working, no one could offer any explanation and dismissed it as a possible loose wire, well, upon installing said box in my new truck, it's dead! Whatever they messed with during appraisal, burned something out, not happy about that! More

Two Thumbs Up …. Thank you for service and hot dog and popcorn. Have a good one Thank you for service and hot dog and popcorn. Have a good one More

Quick appointment andGood service and helpful representative. Needed a new battery as old one died covered under lease warranty made us happy not to have to pay for it. representative. Needed a new battery as old one died covered under lease warranty made us happy not to have to pay for it. More

Great service thank you nothing more to talk about it it it it it it it it it it it it More

We always take our Jeep here for service and we are always well taken care of. always well taken care of. More