CDJR of Leesburg - Service Center

I had a engine replaced on warranty / recall. Carlos coordinated a rental car and the work being completed over a long weekend. Great service and focused on my requests. Thanks. Carlos coordinated a rental car and the work being completed over a long weekend. Great service and focused on my requests. Thanks. More

Service was fairly fast. HOWEVER, this was the second time I was promised a free car wash and the SECOND time I did NOT GET ONE. was also told I would get a video showing the HOWEVER, this was the second time I was promised a free car wash and the SECOND time I did NOT GET ONE. was also told I would get a video showing the work as they were doing it on my vehicle, NOPE DIDN'T GET THAT either. They were very busy when I arrived and some lady refused to help but Carlos and another very nice young man helped me right away. They say there is free drinks but the fountain drink machine doesn’t work. They didn’t have any water either. But a sales person did show me how to get ice and water out of the fountain machine. Just a side point. More

The service rep worked closely with me and the mechanics to make sure they understood the issues I was having. to make sure they understood the issues I was having. More

They called me as soon as my car was towed in and dropped off. They were so on top of the issue, I didn't even get a chance to contact them. They fit me in and took care of the dead battery ASAP. off. They were so on top of the issue, I didn't even get a chance to contact them. They fit me in and took care of the dead battery ASAP. More

The Bill Bryant dealership was fantastic. It is now just average. The new Owner has some lessons to learn regarding what makes an above average service level. There are lots of places to get It is now just average. The new Owner has some lessons to learn regarding what makes an above average service level. There are lots of places to get a vehicle serviced that appreciate their customers. More

Fast service, Kobe is the best advisor and always friendly. I will always wait to see him. friendly. I will always wait to see him. More

This was the service that never happened. I had an 8:30am appointment and when I picked the car up at 6:30pm nothing had been one to it. “They just didn’t get to it that day.” I had an 8:30am appointment and when I picked the car up at 6:30pm nothing had been one to it. “They just didn’t get to it that day.” More

I purchased a 2022 demo and advised that I had road hazard protection. The service manager took pictures of the tire and reviewed the file. He determined that the coverage was not listed. While trav hazard protection. The service manager took pictures of the tire and reviewed the file. He determined that the coverage was not listed. While traveling, I encountered a puncture, the tire was not repairable, I purchase a replacement, confident I had coverage. $300 dollars later...... More

Ryan was terrific and even came in on his day off to make sure we were taken care of . sure we were taken care of . More

Christine Caldwell did an excellent job in helping with what I needed on this visit. I needed cabin and air filters and tire rotation. I was there at 7:30am and finished by 8:45. what I needed on this visit. I needed cabin and air filters and tire rotation. I was there at 7:30am and finished by 8:45. More