CDJR of Leesburg - Service Center

This dealership under new ownership has some slight changes. Same great staff, but service times are longer and the wait lobby is less inviting. They also changed the courtesy shuttle service to Uber changes. Same great staff, but service times are longer and the wait lobby is less inviting. They also changed the courtesy shuttle service to Uber so you dont always know the quality of the ride you will receive. Overall, still appreciate the service over other places I have been. More

I am so happy with my service! Carlos and all the staff there always treat me fairly and do an excellent job taking care of my vehicles. Carlos and all the staff there always treat me fairly and do an excellent job taking care of my vehicles. More

Jose and the team provided great service and kept me informed with the progress of the repairs. informed with the progress of the repairs. More

Ryan is an exemplary employee. We appreciated his attention to detail. The service center was fast, efficient, honets. We appreciated his attention to detail. The service center was fast, efficient, honets. More

I can't say enough good things about this dealership. I was a customer of Bill Bryan for multiple vehicle purchases and the staff is amazing. The main reason I stay with the dealership, even under new I was a customer of Bill Bryan for multiple vehicle purchases and the staff is amazing. The main reason I stay with the dealership, even under new ownership, is because of the service team and especially Jose, our service writer. He is always on top of things and makes sure to communicate with the mechanics and us to provide an excellent experience. I will never go anywhere else for repairs. Keep up the good work Jose, it is much appreciated. Your work etic should be emulated by everyone. Also would like to give a shoutout to Mark in the customer service waiting area and Charles, our sales manager. Keep the team going. Thanks guys for your work etic. More

Our appointment was for 8:30 but apparently so was everyone else's!! Paperwork said we declined a filter, when in fact no one asked us if we wanted it. everyone else's!! Paperwork said we declined a filter, when in fact no one asked us if we wanted it. More

I feel like they do a good job but I also think the techs get pressed to sell things that the customer doesn't need. For an example. They told me that my battery was bad. They wanted almost 600 dollars to re get pressed to sell things that the customer doesn't need. For an example. They told me that my battery was bad. They wanted almost 600 dollars to replace it. I call some local auto parts stores and was told 250 dollars to replace. I'm still using my original battery with 0 problems. I'm still going to use them though. More

My experience with the staff and facility performance was excellent. I’ll return if needed Ed 😇😇 excellent. I’ll return if needed Ed 😇😇 More

I was greeted quickly and courteous by Katie. Explained why I was there.Katie covered a few items and took care of the situation with me. Explained why I was there.Katie covered a few items and took care of the situation with me. More

Katie is awesome at her job, great customer service and knowledge of vehicles and the warranty dealings. knowledge of vehicles and the warranty dealings. More