CDJR of Leesburg - Service Center

Katie March did a great job of taking care of my repair needs. I appreciated the video that was sent explaining what was done to correct the problem. I was unsatisfied that the request to check my tire i needs. I appreciated the video that was sent explaining what was done to correct the problem. I was unsatisfied that the request to check my tire inflation was not done and I was not happy with the amount of dirt and grease that I found on the sill and on the drivers seat. This was most unusual as for all my previous service calls, I found the the auto to be well protected from such events and it was always clean when I picked it up. More

Staff each deserve 5 stars Vehicle quality is the issue Check 4wd error and front transfer case is replaced Less than 100 miles and same error warning returns. Check 4wd error and front transfer case is replaced Less than 100 miles and same error warning returns. More

They are friendly, conscience, knowledgeable, and did the work in a timely manner. Will recommend. work in a timely manner. Will recommend. More

I really like the text feature with the video of the work completed on my vehicle. completed on my vehicle. More

I must say I miss the lounge that Bill Bryan proved for its customers. The refreshments served throughout the day made you feel appreciated.A little extra care that made you feel like valued customer. Yest its customers. The refreshments served throughout the day made you feel appreciated.A little extra care that made you feel like valued customer. Yesterday i felt that the minimal was being done and only to suffice the old customers. The hot dogs were I considered a special treat. I’m a coffee drinker but not to provide soft drinks and water seems rather miserly. It seems as though you don’t value your customers as much as Bill Bryan did. More

Got in and out in a decent amount of time compared to my last visit. last visit. More

Couldn’t complete work and called back to schedule appointment and asked for service rep and no one has yet to call me back. appointment and asked for service rep and no one has yet to call me back. More

I was greeted by a very nice gentleman to service my vehicle for an oil change and tire rotation. An hour later, he updated me that another service man, Otto, took over my ticket and was finishing up. A vehicle for an oil change and tire rotation. An hour later, he updated me that another service man, Otto, took over my ticket and was finishing up. Another 45 minutes later, I was told that it was in detailing and should be out soon. Another 30 minutes later, I was told it was being towel dried and should be done soon. Two hours later after I had walked over to the service area as I ran out of patience and time, the original gentleman did what he could to expedite the paperwork, check me out and get me on my way. Otto never actually spoke to me the entire time. 2.5 hours total spent as the first apt of the day for just an oil change and tire rotation. Very disappointing. More

I could notice a lot of improvement in service times since new ownership Service excellent and very professional since new ownership Service excellent and very professional More

Appointment made efficiently and timely. My ride to and from my house was excellent. I have always had good service with this dealership under Bill Bryan and it continues to be the same My ride to and from my house was excellent. I have always had good service with this dealership under Bill Bryan and it continues to be the same More