CDJR of Leesburg - Service Center

met upon arrival and was told what to expect and how long it would take. very professional and welcoming. it would take. very professional and welcoming. More

Disappointed when I was unable to get thru to Blaine. No one said he was out sick so there was no one taking over communication with me. Very frustrating. No one said he was out sick so there was no one taking over communication with me. Very frustrating. More

Change of management must of said no soft drinks? After years of showing you really value your clients to be made as comfortable as possible when coming to you for auto needs, bad move after After years of showing you really value your clients to be made as comfortable as possible when coming to you for auto needs, bad move after so many years of showing your auto agency really showed you care even to the point of offering a refreshment while there. .... More

Poor communications with customers. Had to go to Tiffany the services manager. Great job fixing my car and good service in that area. Need lots of change to the communications. My Had to go to Tiffany the services manager. Great job fixing my car and good service in that area. Need lots of change to the communications. My car drives good now. More

Jose is a pleasure to work with, he answers all questions in a timely manner and is always so polite. in a timely manner and is always so polite. More

I was very pleased with my first experience. The video of what was done to my Jeep was very informative. I have been a customer of Bill Bryan since 2015. It was reassuring to experience the The video of what was done to my Jeep was very informative. I have been a customer of Bill Bryan since 2015. It was reassuring to experience the same professional work ethics by CDJR. More

Friendly service with updates through the maintenance. Quick checkout. Car wash could have been better but was free so no real complaint. Quick checkout. Car wash could have been better but was free so no real complaint. More

The work was done in a timely manner. The shuttle service was a tremendous help. Thank you all. The shuttle service was a tremendous help. Thank you all. More

Despite several texts to service advisor I am still waiting for part from car sheild waiting for part from car sheild More

The plus side-I got a same day appointment, the needed part was ordered, I was notified and the car was fixed the next day. But, I won’t be going back to that dealership. It took 15 minutes and the clea part was ordered, I was notified and the car was fixed the next day. But, I won’t be going back to that dealership. It took 15 minutes and the cleaner to find someone to check me in (it wasn’t busy). The service rep wasn’t friendly at all. I had to sign to pay for a diagnostic test even after I told him it was a broken nozzle for the windshield wiper fluid. After I spoke to what I assume was the manager, my service rep chose to communicate with me via text only. Very strange experience, unsettling, and did not inspire me to go back there. More