CDJR of Leesburg - Service Center

Kobe's handling of my car problem was excellent. Late on a Friday afternoon my car would not shut off. I immediately brought the car to the dealership without an appointment. I received immediate se Late on a Friday afternoon my car would not shut off. I immediately brought the car to the dealership without an appointment. I received immediate service. It was quickly determined that the Start Button was malfunctioning. Kobe was my advisor. He proceeded to write up the report and got me an Uber ride home. The following day i received a call from Kobe at about 9:15 am that an Uber ride would be picking me up to take me to Hertz Rental for my rental car. On Monday I received a video from the dealership showing that the Start Button had been replaced. I picked up my car on Tuesday. considering that the Maintaintance Department is only open on Saturday till 5 and closed on Sunday and the part had to be ordered and i did not have an appointment i am extremely happy with the service and attentiveness. Kobe is excellent to work with. More

They told the warranty department that it was a pre existing condition witch is not true. Also was told that the jeep was bought in this year. The jeep was bought in 2018 I got the warranty in this y existing condition witch is not true. Also was told that the jeep was bought in this year. The jeep was bought in 2018 I got the warranty in this year. So that said they were not going to cover it. More

Thanks for being a great Family to us , thanks for getting Me in So soon . .😊 getting Me in So soon . .😊 More

Really helpful and nice. Fantastic and outstanding service! Very satisfied! High recommendations and could not be happier! Fantastic and outstanding service! Very satisfied! High recommendations and could not be happier! More

The service was accomplished quickly and the job done was professional. I will return to this dealer for more service when needed. Kimberly was very helpful. I will ask for her the next visit. professional. I will return to this dealer for more service when needed. Kimberly was very helpful. I will ask for her the next visit. More

Very dependable service as we have been dealing with this Dodge/Chrysler location for approximately 18+ years. Thanks. Dodge/Chrysler location for approximately 18+ years. Thanks. More

Kobe handled the service on my car from the start to finish. Ge kept me informed of progress and was very business-like while being personable. finish. Ge kept me informed of progress and was very business-like while being personable. More

Hands down the best service dept and team of people I have ever had the pleasure of working with. Kim is a real asset to your company. Very informative and keeps me up to speed with how my service is goi have ever had the pleasure of working with. Kim is a real asset to your company. Very informative and keeps me up to speed with how my service is going. I can't remember his name, but the man that works in the customer lounge is top notch and deserves kudos as well. I didn't buy this truck from you but I guarantee I'll be buying my next here. More

The process for scheduling service and maintenance are a mess. Even if you schedule an appointment it is still first come first served when you arrive. Customers don't understand this and end up getting an mess. Even if you schedule an appointment it is still first come first served when you arrive. Customers don't understand this and end up getting angry when others are serviced before them. Someone needs to coordinate and control this. I arrived for a simple oil and filter change at 0730 am that wasn't complete until 1130 am. Four hours for a simple oil and filter change??? What an unnecessary waste of time. More