CDJR of Leesburg - Service Center

Kim always makes sure that all my issues are taken care of and keeps me informed every step of the way. She’s very easy to communicate with and seems very genuine about making sure I receive the best poss of and keeps me informed every step of the way. She’s very easy to communicate with and seems very genuine about making sure I receive the best possible service! More

Jose was great he sent me a video of what was done and what needed to be done. I loved it because I could show my husband. what needed to be done. I loved it because I could show my husband. More

Brought in car for recall notice supposed to take 2 days, but wound up taking 5 weeks. When installing the catalytic converter an object fell in the exhaust manafold and damaged some valves that required new but wound up taking 5 weeks. When installing the catalytic converter an object fell in the exhaust manafold and damaged some valves that required new valves. So, it took way too long. However, they did provide us with a loaner vehicle and were very good about keeping us updated on the progress the whole time. We realize that things happen, and they happen to everyone, even car dealer repair services. We were fever irritated about this and the service department was very honest with us. All in all, we were happy with the outcome and will continue to use them. When we need another vehicle, we will use them. Forgot to give Billy Berg a shout out. He was great. More

I can scarcely recall a worse service experience! I scheduled my 2019 Ram for a check engine light…my service advisor Mr Miller, seemed competent. The next day the issue has not been addressed and I scheduled my 2019 Ram for a check engine light…my service advisor Mr Miller, seemed competent. The next day the issue has not been addressed and the mechanic actually sent me a video clip describing what he had done. He was very informative and thorough…that’s where the fun ended. There so after, Mr Miller texted me and said “I can’t find your extended warranty company.” After some back and forth he stated “ you told me it was Fidelity!” I never said anything about what warranty company I had, I didn’t actually know! Then, frustrated over the length of time transpired and incompetence. I told Mr Miller to pull my truck out and stop all work. When I arrived, my truck was parked in the south lot so close to another car I couldn’t open my drivers door and I had to go in the passenger door and crawl over the seats! More

Oil change, tire rotation and new battery change in my electronic key handled in a very timely fashion, Reasonable wait! Blaine was extremely helpful in scheduling my appointment and handling the paperwor electronic key handled in a very timely fashion, Reasonable wait! Blaine was extremely helpful in scheduling my appointment and handling the paperwork. The only downside was the soda dispenser was out of order, but that was only a slight inconvenience. I’ll be back as always! More

1st oil change and everything went well. Jeep was clean when i picked up. Thank you Jeep was clean when i picked up. Thank you More

Received excellent care on my recent visit. My service advisor Jose kept me fully informed about the status and potential costs of work being performed My service advisor Jose kept me fully informed about the status and potential costs of work being performed More

ok except that there were no deals on oil changes and i had to pay full price. had to pay full price. More

Best place to get your dodge fixed around they so fast and friendly and do a great job and friendly and do a great job More

Nothing to say. You did what you were supposed to do. Nothing special. Thank you. You did what you were supposed to do. Nothing special. Thank you. More