CDJR of Leesburg - Service Center

We are very pleased with our Pacifica service. We got right in, and left in a timely fashion. Service writer Zack Miller was very helpful. As a disabled person in a wheelchair, everyone helped me We got right in, and left in a timely fashion. Service writer Zack Miller was very helpful. As a disabled person in a wheelchair, everyone helped me get thru doors, seating and in and out. The bathrooms were super clean, As a retired Chrysler employee, I was was very pleased at what I experienced. I even bragged about it to several neighbors. I normally don’t give 5 star ratings, but this visit deserves it. 5 stars to Zack Miller, the techs, the cleaning lady, the waiting area concierge, and the car wash crew. More

Absolutely the best customer service ever! Kim is welcoming and informative about the service and parts we had done on our visit. The entire process was easy, and Dennis in parts made sure fro Kim is welcoming and informative about the service and parts we had done on our visit. The entire process was easy, and Dennis in parts made sure from the start we would have what was needed. Pet friendly too! Thanks CJDR More

They charged me for rotating tires and did not and had to refund me for it…after I scheduled it and gave extra time so I could pick up in the morning…mind you that was part of a $700 service and I knowingly refund me for it…after I scheduled it and gave extra time so I could pick up in the morning…mind you that was part of a $700 service and I knowingly paid extra to get what I expected to be dealer quality More

Had to contact them they did not contact me took them more than two weeks And the prices were very high for regular service, rotation, balance, and repair of the antilock brakes under extended warranty more than two weeks And the prices were very high for regular service, rotation, balance, and repair of the antilock brakes under extended warranty kept asking for a price never gave me an exact price until the job was done More

3.5hours for a oil change tire rotation and check on recall that we had waited over a year due to parts shortage? recall that we had waited over a year due to parts shortage? More

The dealership is great. Carlos in service is not awesome..I will always use this dealership. Carlos in service is not awesome..I will always use this dealership. More

They were helpful and friendly, we will come back for more business in the future, thanks more business in the future, thanks More

I have been trying to get my windshield replaced for 3 weeks now that was cracked when I bought the car and I keep getting the run around. Now I guess the only option is to get a lawyer and let others kno weeks now that was cracked when I bought the car and I keep getting the run around. Now I guess the only option is to get a lawyer and let others know that they can't be trusted. I have contacted my salesman to no avail on this matter and they won't call me back. More

Purchased running boards to help my handicap daughter get in our new Pacifica. The dealership ordered the parts and had them painted. Appointment made for Monday to install. Left dealership in a thunder st in our new Pacifica. The dealership ordered the parts and had them painted. Appointment made for Monday to install. Left dealership in a thunder storm and when I arrived home in the garage discovered the paint does not come close to match the vehicle factory paint. I called and left a voice message for Mr. Carter with my concern but have not heard back. More

They keep improving the efficiency of the service department. I was impressed with the video department. I was impressed with the video More