Steve Bianchi

I had one of the worst dealership experiences I’ve ever dealt with at a Dodge/Jeep/Ram dealer in Leesburg. When I traded in my vehicle, I was clearly told the payoff would be handled within 10 days. Tha dealt with at a Dodge/Jeep/Ram dealer in Leesburg. When I traded in my vehicle, I was clearly told the payoff would be handled within 10 days. That didn’t happen. It’s now been well over that timeframe, and the loan is STILL not paid off. In the meantime, I’ve been stuck dealing with late fees and constant harassing calls from the lender on my previous vehicle — something that should have never been my problem after the trade-in was completed. I upheld my end of the deal immediately, but the dealership has completely dropped the ball on theirs. Trying to get answers has been a joke. I’ve been given the runaround, vague responses, and zero accountability. No urgency, no communication, no resolution — just excuses while my credit and peace of mind take the hit. This is not just bad customer service — it’s irresponsible business practice. When a dealership promises to pay off a trade-in, that’s not optional or “when we get around to it.” It directly affects someone’s financial standing. If you’re considering doing business here, think twice. Make sure EVERYTHING is in writing, follow up constantly, and don’t assume they’ll handle anything in a timely or professional manner. I regret trusting them with this transaction, and I wouldn’t recommend this dealership to anyone. More

by cssoler71 Verified Customer Verified Customer

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Stephen was amazing he helped me through the whole process of choosing my new car. I’m a customer for life! process of choosing my new car. I’m a customer for life! More

by j.kolbinskie Verified Customer Verified Customer

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Check-In was very smooth. Everything went well. I took the vehicle as soon as I got in and it didn't take them a long to complete an oil change. They told me they found things Everything went well. I took the vehicle as soon as I got in and it didn't take them a long to complete an oil change. They told me they found things and they had did a video and explained everything. Very good place to go More

by RICHARD_9191 Verified Customer Verified Customer

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Very nice experience and quick to get us out the door with the new car. with the new car. More

by jkfranza227 Verified Customer Verified Customer

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The service writer was very nice. The extended warranty is a joke!! We bought the best extended warranty when we purchased our JEEP.. We had batteries warrantied in 2023 and both we The extended warranty is a joke!! We bought the best extended warranty when we purchased our JEEP.. We had batteries warrantied in 2023 and both were "bad " AGAIN in 2026! We were informed that they would not be covered!? The JEEP had 13K miles on it at purchase, now has 57k on it.... 2 sets of batteries already!?? Nort covered..... WOW! This is why customers do not purchase the extended warranty.... More

by bobbiefansler Verified Customer Verified Customer

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Steve was great very helpful and thorough love the new car and great color very happy with it car and great color very happy with it More

by Harper12/Tyson17 Verified Customer Verified Customer

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Thank you very Much for everything. Thanks again for the Lifetime Warranty that is a huge difference from the other dealership Thanks again for the Lifetime Warranty that is a huge difference from the other dealership More

by autobraz Verified Customer Verified Customer

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Fair negotiations and got what i needed at the end of the day. Sales was not high pressure. Everyone was polite and helpful day. Sales was not high pressure. Everyone was polite and helpful More

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Darrin is great- everything perfect - model salesperson! He made sure our experience was perfect! We loved our experience and out next car or truck will be from Darrin He made sure our experience was perfect! We loved our experience and out next car or truck will be from Darrin More

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People are courteous friendly and very professional. Honest and timely. Would definitely recommend this dealership! Honest and timely. Would definitely recommend this dealership! More

by bryonrussell4775 Verified Customer Verified Customer

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