CDJR of Leesburg - Service Center

Everyone is awesome there they really do care about getting you the best results for your vehicle issues. getting you the best results for your vehicle issues. More

It’s new but they had my records for my car & took good care of me. Except they put 57 lbs of air in my tires & I had to go back the next day. care of me. Except they put 57 lbs of air in my tires & I had to go back the next day. More

Basic Oil change took way too long. Had me boxed in so was difficult to move my car once it was finally ready. Had me boxed in so was difficult to move my car once it was finally ready. More

Actual service and advisors Tiffany (who helped get appt) and Kobe who handled were excellent and deserve a five. Tried initially to schedule over the phone and was told since it was warranty work. I would g and Kobe who handled were excellent and deserve a five. Tried initially to schedule over the phone and was told since it was warranty work. I would get a call back. Never happened. Called Monday am and no call back. Called again Wednesday and told the same thing. I asked that they be told this was my second call. Was told by woman that she'd make sure this was included. I wanted to know since this was listed as a safety recall, how urgent it was to get fixed since I am taking a road trip with the car. On Friday afternoon, I called again only this time not saying it was warranty work and got Tiffany who handled it promptly. She scheduled it for next day a 9A. Kobe had a quick check in and I was out in less than an hour. He deserves a five.The person who supposedly handles warranty scheduling doesn't return calls and deserves a 0. of course I never got a name of who this was to rate them More

The customer service side was awful. I stood there while more than 5 employees walked around and completely ignored me without even saying “someone will be right with you” I was just abo I stood there while more than 5 employees walked around and completely ignored me without even saying “someone will be right with you” I was just about ready to walk out when someone finally asked if I needed anything. Then my rep said to call or text him directly if I had any questions, I did both and never received any acknowledgment back. I finally had to call into the service center to get my question answered, in which case my rep answered. I stated that I called his number and also text as he directed me to do and he said “yeah, I saw that” Just awful service from start to finish. The only reason I did not give 1 star is there was one person there named Juan, who was very nice and the gentleman who helped me when I came to pick up my car was also friendly. More

last time i was there they tried to charge me 2800 for a new cat converter. my local guy put in a can of something, for free yet, and said cat was good. will never forget. new cat converter. my local guy put in a can of something, for free yet, and said cat was good. will never forget. More

Both Otto who wrote up our repair and called us when repair was finished and Kobe who checked us out were very personable and efficient . The repairs were done much faster than I expected. I was surpris repair was finished and Kobe who checked us out were very personable and efficient . The repairs were done much faster than I expected. I was surprised they actually had the parts on hand for a 2010 Town & Country. More

Great place great service and it was even better this time under new ownership things went very smooth thank you again John Stropes time under new ownership things went very smooth thank you again John Stropes More

Ashby Carter was excellent with my service visit. Ordered the part that was needed, scheduled the appointment in a timely manner to resolve my issue... thank you, Ashby... Ordered the part that was needed, scheduled the appointment in a timely manner to resolve my issue... thank you, Ashby... More

We have been buying our vehicles here for years and will continue to do so with the new owner providing the customer service continues to be top notch which we have always gotten from our salesman, Levy and continue to do so with the new owner providing the customer service continues to be top notch which we have always gotten from our salesman, Levy and our service man, Jose. More