CDJR of Leesburg - Service Center

Everything was fine, except that it took over 2 hours for an oil change; a bit excessive an oil change; a bit excessive More

The way your appointments are handled was not disclosed to me when I made the appointment. Your mechanic tried to feed either the service advisor or he tried to feed me a line of garbage. They told me the to me when I made the appointment. Your mechanic tried to feed either the service advisor or he tried to feed me a line of garbage. They told me the air compressor made noise and that was OK. Not according to the other dealer that I took it to that has found the problem. They also said that it was not low on Freon could not be low on Freon. Again in accurate it was down it’s supposed to be able to hold accordingly at 900 units or something like that and it was a third of what it could have, the dealership that I took it to get right on it and they were able to identify the problem and correct it for me. Unfortunately I did not get the same experience with your technician. More

We have been having service done there for several years and are almost always satisfied. We really like the video walk around you provide now. and are almost always satisfied. We really like the video walk around you provide now. More

I worked with Jose Valdez and he demonstrated excellent customer service. I was very pleased. I would definitely reach out to him again if I need any further assistance with my vehicle. customer service. I was very pleased. I would definitely reach out to him again if I need any further assistance with my vehicle. More

Jose was great with listening to what my problem was. He was able to find a solution that worked best. He was able to find a solution that worked best. More

Jose is a true asset to your organization. His professionalism and due diligence to his job is outstanding. His professionalism and due diligence to his job is outstanding. More

It took a while for a service advisor to come out and write up the service order write up the service order More

Jose Valdes was very helpful over the phone and in person when assisting me with my replacement rear bumper. He was able to get the bumper ordered and get me scheduled in quickly for the repair. Everyone in when assisting me with my replacement rear bumper. He was able to get the bumper ordered and get me scheduled in quickly for the repair. Everyone in general was very helpful and friendly. In the time that I have visiting your dealership I have only worked with Jose and Carlos. Their customer service certainly beats driving all the way to Clermont to have my Jeep Wrangler serviced at the dealership where I bought it at. Also, I REALLY appreciate Jose arranging a ride for me to be taken home. That was very unexpected, but greatly appreciated. More

Carlos is always very professional and explains exactly what needs to happen. We have complete confidence taking our Jeep to CDJR! what needs to happen. We have complete confidence taking our Jeep to CDJR! More

Tried calling the dealership for 3 hours to ask if my vehicle was finished with service. No call backs after leaving messages with a call center service. Cannot get thru to the service dept. They use a vehicle was finished with service. No call backs after leaving messages with a call center service. Cannot get thru to the service dept. They use a call center not located at the dealership. Also texed my service advisor, and got no response when asking if my car was ready. I hope they get this problem resolved. Have used this dealership for years under Bill Bryan. More