CH Urness Motor Company

We scheduled a oil change a week before expecting we would get there and they would do it right away because that is why we scheduled an appointment. We entered the office, asked how long it was going t would get there and they would do it right away because that is why we scheduled an appointment. We entered the office, asked how long it was going to take and they said “it will take about 45 minutes”. It took them an hour and a half to change the oil and it took them 30 minutes to take the truck into the garage. Why even schedule an appointment at that point. More

The worst service I have ever experienced. I was misled, they fired my service rep and did no tell me. When I checked on my vehicle they said the rep was no longer there and had no Idea why my vehicle was t they fired my service rep and did no tell me. When I checked on my vehicle they said the rep was no longer there and had no Idea why my vehicle was there. It had been there for over a week. They new rep informed me after finding the paperwork they could not do all of the service I was promised. I had them fix what they could. After taking my vehicle to another shop to get the job finished I was advised the work Urness had done was leaking because they had left out a bolt. The entire process was nightmare! More

Lousy service took week for quote on a repair. They were terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right. terrible about returning phone calls. Damaged my truck bumper when moving with forklift won't accept responsibility or make right. More

Five star rating for your service department! I have been coming to Urness motors service Department for service and repairs on my Jeep for several years. They were always so courteous and knowle I have been coming to Urness motors service Department for service and repairs on my Jeep for several years. They were always so courteous and knowledgeable and quick! I give them a 5-star rating for their courteous, efficiency, speedy services and knowledge! More

Spectacular, over & above service from Linda & Gary 3/3/17 I have received on all of my visits to CH Urness Motors spectacular, over & above awesome service from Linda in the Service Department. Gary m 3/3/17 I have received on all of my visits to CH Urness Motors spectacular, over & above awesome service from Linda in the Service Department. Gary my tech found and replaced the part needed for my drivers side mirror in record time. My walk in experience with Teri in Service Department 2 weeks ago was aweful, she was snappish and rude....but Linda made up for it, Linda is excellent in Customer Service and her job. Thank you Linda & Gary for getting my 2015 Dodge Ram pick up fixed. It was a pleasure working with both of you..especially since my vehicle had been into the I-5 Dodge in Centralia, Washington and I received such crappy service from them, I even had to take pictures of my own vehicle to drivers seat & side mirror for the warranty job and was told that there was no way that it would ever get approved even though there was no damage by me they were factory issues that were covered under my warranty...especially since my truck was 3 years old and had approximately 31,000 miles on it. I will never return to I-5 Dodge in Centralia, Washington, they put on the warranty side mirror and it still didn't work! So, I took it to CH Urness Motors and they got the inspection done, ordered the part, and got me in for an appointment and repaired the problem with no issues or hassle. Thank you Linda. Renea Whitney More

Premium "old fashioned" family service! EXCELLENCE A+ Just purchased second RAM EcoDiesel 1500 4x4. Best auto buying experience we evert had. Traded in our 2014 Ram eco diesel and Urness beat all the " Just purchased second RAM EcoDiesel 1500 4x4. Best auto buying experience we evert had. Traded in our 2014 Ram eco diesel and Urness beat all the "hot shots" in Idaho, Portland, and Grandview. No contest. Finance, Service, trade-in, product knowledge, and team spirit. Follow up service through out the time we owned our 2014 Dodge Ram Ecodiesel was first class. They always did what they said they would. They are so popular locally that sometimes ya got to make appointment but, they are right on top of things. If you want someone in your corner telling you what you should know. The meaningful things of buying and service .....We have had nothing but premium experience. We felt that not only did we get the fine 2017 Ram ECODIESEL, we go the C. H. Urness family team of service. When we needed service they were front an center. More

Appointments are meaningless here Had an 8 AM appointment for truck service. Truck sat for 45 minutes before it was moved in to the shop. This happened last time I was here also. Truck Had an 8 AM appointment for truck service. Truck sat for 45 minutes before it was moved in to the shop. This happened last time I was here also. Truck was supposed to be finished at 11 AM. They gave it to me at 12 noon and said all the work had not been done. This never happened in 2016 on my visits. I won't be going back again. I give them zero stars but you have select one. More

Great Buying Experience Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow! Owen Smith made buying our Ram truck a truly great experience. No pressure and no hassle. Thank you Mr. Owen for everything. All I can say is Wow! More

Stellar Customer Service Owen Smith is an outstanding sales professional. He always goes above and beyond to make sure you are satisfied. We have worked with him many time Owen Smith is an outstanding sales professional. He always goes above and beyond to make sure you are satisfied. We have worked with him many times over the last 10 years and continue to be impressed with his superb customer service. Our most recent pick up purchase was made extremely easy, and follow up after the sale has been tremendous. Thank You Owen. More